Manager, Multimedia, Enterprise Learning & Development

About the role

Capital One’s Enterprise Learning & Development team is seeking a Manager, Multimedia L&D to serve as a visionary creative director and empowering people leader. This interdisciplinary role treats multimedia not just as decoration, but as a crucial driver of knowledge transfer. By merging deep expertise in digital design with a foundational understanding of adult learning principles, you will guide your team to craft cohesive visual experiences that support measurable behavioral change. You’ll act as a bridge between instructional intent and creative execution, using a thoughtful, collaborative approach to solve complex design challenges in a fast-paced environment.

Beyond individual products, you drive impact for the broader L&D team by intentionally developing your direct reports, managing capacity, and setting the standard for visual design excellence at scale.

Responsibilities

• Inspire and lead a team of multimedia designers to elevate the visual standard of learning products.
• Provide creative direction and constructive feedback to ensure designs align with Capital One’s brand and manage cognitive load effectively.
• Oversee the design and production of high-visibility multimedia learning products, including videos, animations, and UI/UX design.
• Collaborate with instructional designers, cross-functional leaders, and business stakeholders to align creative execution with instructional intent.
• Manage the team’s project pipeline, delegate tasks based on individual strengths, and ensure timely delivery of outstanding learning products.
• Stay current on digital design and educational technology trends, introducing emerging tools and fresh ideas to elevate the team’s output.
• Develop and mentor direct reports, fostering a culture of continuous learning, feedback, and inclusion.

Requirements

• Expert-level knowledge of Adobe Creative Cloud (Photoshop, Illustrator, Acrobat, Premiere Pro, and After Effects).
• Deep understanding of PowerPoint presentation design, UI/UX design principles, and familiarity with HTML5 & CSS.
• Foundational understanding of adult learning theories and how visual communication impacts learner engagement.
• Ability to manage a team’s project pipeline, delegate tasks, and ensure timely delivery of high-quality learning products.
• Bachelor’s degree or military experience.
• At least 5 years of experience in Graphic Design, Multimedia Design, or Visual Communications.
• At least 2 years of experience managing, mentoring, or leading a team of creative professionals.

Preferred Qualifications

• Master’s Degree or Bachelor’s Degree in Graphic Design, Multimedia Design, or Visual Communications.
• 6+ years of experience in Graphic Design or Multimedia Design.
• 3+ years of direct people management experience, specifically leading a multimedia or creative design team.
• Experience working closely with instructional designers.
• Online portfolio demonstrating graphic design capability, strong knowledge of design principles, and examples of creative direction provided to a team.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• McLean, VA: $151,900 - $173,400
• Richmond, VA: $138,100 - $157,700

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.