Manager, Enterprise Learning and Development

About the role

Design, deliver, and continuously evolve a comprehensive, enterprise-wide learning strategy that builds capability across all functions, going beyond individual business units. This role serves as a strategic partner to the business, enabling performance through targeted development of customer-facing, operational, and leadership skills. The position emphasizes modern learning approaches including microlearning, AI-enabled coaching, behavioral assessments (CliftonStrengths, DiSC, etc.), and data-driven performance improvement.

Responsibilities

• Enterprise Learning Strategy & Execution
  • Design and implement enterprise-wide learning strategies aligned with business priorities and organizational capability needs
  • Build scalable learning ecosystems that support commercial, customer service, operational, and leadership excellence
  • Establish learning governance and structured learning pathways across functions
  • Drive a culture of continuous learning supported by measurable business impact and performance data
  • Create and execute needs analysis and gap assessment to anticipate and solve for historical, current, and future business needs based on quantitative and qualitative stakeholder feedback
• Commercial, Customer-Facing & Service Excellence Enablement
  • Develop and deliver programs focused on:
    • Consultative selling and value-based conversations
    • Strategic account management
    • Inside sales effectiveness
    • Customer service excellence
  • Align training to improve end-to-end customer journey performance across field sales, inside sales, and service teams
• Platform & Systems Enablement
  • Build and deliver training to increase adoption and proficiency in core business platforms, including:
    • CRM systems
    • Data visualization and reporting tools
    • Sales enablement and customer engagement tools
  • Partner with business and IT teams to embed learning into system workflows and drive digital fluency across the organization
• Behavioral Development
  • Integrate CliftonStrengths (Gallup StrengthsFinder) and DiSC frameworks
  • Enable leaders and managers to apply behavioral insights to improve communication, collaboration, and performance
• Onboarding & Continuous Development
  • Build comprehensive onboarding programs across roles, including Sales, Inside Sales, Customer Service, and corporate functions
  • Develop ongoing upskilling and reskilling programs to support the enterprise
  • Create role-based learning journeys tailored to specific functions and levels
• Modern Learning & Innovation
  • Leverage microlearning platforms to drive reinforcement and learning in the flow of work
  • Design blended learning experiences including live (in-person/virtual), on-demand, and asynchronous content
  • Continuously evaluate and implement emerging learning technologies and methodologies
• Cross-Functional Partnership
  • Partner with Sales, Customer Service, Marketing, HR, Operations, and Enterprise Leadership to identify skill gaps and performance opportunities
  • Act as a consultative partner to business leaders to align learning solutions with strategic goals
  • Support enterprise initiatives such as transformation, system implementations, and organizational change efforts
• Measurement & Impact
  • Establish learning objectives and define success metrics aligned to business KPIs
  • Track and report on learning effectiveness, adoption, and impact on performance outcomes
  • Use data insights to continuously optimize programs and demonstrate ROI

Core Competencies

• Consultative Selling & Strategic Account Management
• Customer Experience & Service Excellence
• Inside Sales Effectiveness & Virtual Engagement
• Platform & Digital Fluency Enablement
• Executive Communication & Storytelling
• Emotional Intelligence & Behavioral Frameworks (DiSC)
• CliftonStrengths Application & Coaching
• Change Management & Organizational Influence
• Data-Driven Decision Making

Qualifications

• Experience & Education
  • Bachelor’s degree required; advanced degree preferred
  • 5-7 years experience, inclusive of 3+ years in Learning & Development, and 2+ years in Sales Enablement, Customer Experience, or related field
  • Experience supporting multiple functions (e.g., Sales, Customer Service, Operations, Corporate teams)
  • Strong facilitation, instructional design, and program management skills
  • Experience leveraging technology and AI in learning environments
  • Demonstrated ability to influence stakeholders across all levels of the organization
• Preferred
  • Experience in healthcare, medical device, or highly regulated industries
  • Background in customer service, inside sales, or commercial roles
  • Experience implementing or facilitating CliftonStrengths and/or DiSC programs
  • Proven success driving platform adoption and digital transformation initiatives

Skills

• Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
• Microlearning platforms (e.g., Qstream or similar)
• AI-powered coaching and enablement tools
• Content authoring tools (Articulate, Rise, etc.)
• CRM systems (e.g., Salesforce) and analytics tools (e.g., Tableau)
• Sales enablement and customer engagement platforms
• Strong interpersonal and influencing skills across a matrixed organization
• Ability to manage without authority and drive alignment across diverse stakeholders
• Excellent planning, organization, and prioritization skills
• Strong presentation and facilitation skills (virtual and in-person)
• Critical thinking and problem-solving orientation
• Ability to work independently while collaborating effectively across teams

Working Conditions

• Remote role with a dedicated home office setup
• Travel up to 50% (corporate offices, training centers, sales meetings, and field engagement)
• Ability to lift up to 70 lbs of equipment or training materials
• Ability to stand for extended periods (up to 4 hours) and support hands-on demonstrations

Benefits

• Competitive compensation package
• Medical coverage
• 401(k) retirement plan
• Parental leave
• Fertility benefits
• Paid time off for vacation, personal, sick, and holidays
• Multiple other perks and benefits

Pay

The good faith estimate of the salary range for this role is $115,893 to $154,524. The actual amount offered is determined by factors including but not limited to location, skills, and experience.