Manager, Monitoring Compliance

About the role

SimpliSafe is a high-tech home security company dedicated to protecting homes and communities. Our culture fosters collaboration, innovation, and growth. We operate a hybrid work model, encouraging in-person collaboration on core days while allowing flexible remote work.

Responsibilities

• Lead, coach, and develop a team of 6–8 Compliance Specialists across licensing, permitting, and monitoring data entry functions.
• Integrate three previously separate teams into a unified compliance function, identifying redundancies, building shared workflows, and establishing consistent standards and accountability.
• Own and continuously improve end-to-end compliance processes, focusing on simplifying operations, reducing manual effort, and increasing accuracy and throughput.
• Proactively identify and evaluate opportunities to apply AI-enabled workflows and automation to compliance operations, partnering with internal teams to pilot and implement solutions.
• Define, track, and report on key compliance metrics; surface insights and recommendations to leadership on a regular cadence.
• Build and maintain strong relationships with jurisdictions, state licensing agencies, and industry groups related to alarm permitting, registration compliance, and false alarm reduction.
• Partner cross-functionally with Monitoring Operations, Vendor Management, People, and other teams to align compliance processes with broader business goals.
• Contribute to and execute on the long-term compliance strategy, balancing short-term operational needs with longer-term transformation goals.

Requirements

• 5+ years of operations or compliance management experience, with 3+ years directly managing teams of specialists or coordinators.
• Demonstrated ability to lead process improvement initiatives — identifying inefficiencies, designing solutions, and driving adoption across a team.
• Experience managing regulatory, compliance, licensing, or permitting operations is strongly preferred.
• Comfort working with data and metrics to evaluate performance, identify trends, and inform decisions.
• Curiosity and openness toward AI and workflow automation tools; prior experience piloting or implementing such solutions is a plus.
• Strong relationship-building skills, including experience working with external agencies, regulators, or industry stakeholders.
• Highly organized with the ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to clearly present findings and recommendations to leadership.

Qualifications

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

Benefits

We offer a comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families. This includes a free SimpliSafe system and professional monitoring for your home, Employee Resource Groups (ERGs), and a variety of medical, retirement, and lifestyle benefits. We are committed to fair and equitable pay practices and pay transparency, ensuring our programs remain competitive and aligned with our values. We welcome applications from all individuals and strive to create a safe and supportive workplace for everyone.

Pay

The target annual base pay range for this role is $100,000 to $130,000. This target range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.

Schedule

We operate a hybrid work model, encouraging in-person collaboration on core days while allowing flexible remote work.