Manager, Modernization Field Operations

Date Posted: 2026-08-20 • Location: Anaheim, CA, USA

About the role

Otis Elevator Company is searching for a highly motivated operations leader to drive productivity and the performance of modernization projects for the branch and customers. This critical leadership role will be responsible for the modernization business, including field operations, customer satisfaction, and overall general business management.

Responsibilities

• Direct, supervise, and lead the performance of field operations for the Modernization side of Otis’ business
• Supervise mechanics and installation teams
• Achieve all financial performance targets including profit and working capital
• Conduct field education training ensuring a safe working environment
• Regularly perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Coordinate all material deliveries and issuing purchase orders
• Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job
• Forecast and schedule labor resources ensuring successful project completion, maintaining customer quality assurance, and improving efficiencies
• Accurately analyze situations and assist in developing contingencies for estimates

Requirements

• 2-year degree, plus 5 years' experience, or
• 4-year degree, plus 3 years' experience, or
• High school diploma or equivalent, with a proven technical elevator background (e.g., apprentice, mechanic, adjustor)

Skills

• Ability to work in a highly team-oriented and dynamic environment
• Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Self-motivated with the ability to manage many simultaneous projects and responsibilities
• Comfortable in a technical environment utilizing Microsoft-based computer software
• Strong leadership skills and goal-oriented with strong time management and organizational skills

Preferred Qualifications

• Elevator industry experience or experience leading field-level associates/technicians in a similar industry

Pay

The range for this role is $120,000 to $160,000 plus bonus. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.