Manager, Field Operations

*** THIS ROLE WILL SUPPORT THE TENNESSEE/ KENTUCKY/INDIANA REGIONS ***

About the role

The Field Operations Manager is a field-based people leader responsible for the performance, development, and consistent execution of an assigned team of Operations Consultants. The Manager translates Field Operations priorities into clear expectations, coaches Consultants to improve restaurant performance and protect brand integrity, and ensures disciplined execution across assigned restaurant portfolios. Through regular field observation, performance analysis, and partnership with franchisees, above-store leaders, and Support Center teams, this role strengthens Consultant capability, drives accountability, and advances sustainable business results.As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings, and Zalads. We’d love to have you as part of our team!

Responsibilities

• Lead, coach, and develop assigned Operations Consultants through regular one-on-ones, field observations, feedback, and development planning; establish clear expectations and reinforce accountability for results
• Spend significant time in the field alongside Operations Consultants to evaluate consulting effectiveness, operational knowledge, interpersonal skills, and execution of brand standards; provide timely coaching and follow-up
• Ensure Consultants execute core field responsibilities consistently, including shoulder-to-shoulder hub trainings, quarterly restaurant visit cadence, increased support for underperforming locations, and company-wide initiatives
• Review regional and restaurant performance data, scorecards, inspection results, and root-cause analysis to identify trends, prioritize support, and direct Consultant activity toward the highest-impact opportunities
• Hold Consultants accountable for protecting brand integrity, including timely follow-up on Steritech, RER, food safety inspection failures, and other critical operational issues; escalate and act when circumstances require
• Coach Consultants to prepare effectively for store visits and meetings, use the appropriate consulting approach for each situation, and translate observations and performance data into clear, actionable recommendations
• Review the quality and timeliness of Consultant documentation, including SMART goals, visit recaps, action plans, project submissions, and structured follow-up; ensure required materials are maintained in the ZDrive or current records system
• Guide Consultants in maintaining accurate rolling 30-day calendars and balanced schedules that support field visits, trainings, administrative responsibilities, meetings, and follow-up commitments
• Review bi-weekly regional scorecard communications and other performance reporting for accuracy, insight, and clear written analysis; use reporting to reinforce ownership of business results
• Develop Consultant capability in P&L literacy, business acumen, operational systems, and the use of key guest service and business metrics to influence restaurant performance
• Build a strong, unified Field Operations team culture grounded in trust, mutual accountability, collaboration