Manager, Mid-Market Accounts (Remote)

About the role

The Manager, Mid-Market Accounts leads a team responsible for managing and growing relationships with mid-market accounts (clients with 50–249 employees or MRR between $4,000 and $14,999). This role oversees mid-market account managers, ensures high customer satisfaction, drives revenue growth, and aligns account strategies with broader business goals.

Direct Reports

Yes

Responsibilities

• Leads, coaches, and mentors a team of mid-market account managers, modeling the TPx North Star Operating Principles and Cultural Behaviors
• Sets performance goals, conducts regular reviews, and provides feedback
• Fosters a high-performance, customer-centric culture
• Builds and maintains senior-level relationships with key enterprise clients
• Serves as an escalation point for high-stakes accounts or complex challenges
• Ensures consistent delivery of value and client satisfaction
• Meets or exceeds monthly sales quota and TBR targets
• Oversees strategic account planning and execution
• Develops account expansion strategies, including upselling, cross-selling, and renewal planning
• Monitors account health and proactively addresses risks or churn indicators
• Works closely with Commercial Operations, Customer Success, Product, and Marketing teams to deliver seamless customer experiences
• Provides client insights to internal stakeholders to inform product roadmap and service improvements
• Tracks team performance against KPIs and revenue targets
• Provides regular reporting on account health, opportunities, and risks to leadership
• Provides accurate sales forecasts to senior leadership
• Performs other duties as assigned
• Up to 25% travel required, including use of a personal vehicle and domestic air travel with overnight stays

Required Qualifications

• Bachelor’s degree in business, marketing, or a related field or equivalent combination of education and experience
• Minimum 5 years in account management, client success, or B2B sales, with at least 2 years in a leadership role
• Proven experience managing and growing large, complex accounts
• Demonstrated prior experience working for a Managed Services Provider (MSP)
• Strong leadership, coaching, and interpersonal skills
• Excellent communication and negotiation abilities
• Ability to develop data-driven strategies and present business cases
• Proficiency with CRM systems (e.g., Salesforce) and account management tools
• Valid driver’s license and a satisfactory motor vehicle record (MVR)

Other Qualifications

• Master’s degree a plus