Manager, Membership Engagement & Growth

About the role

The Manager, Membership Engagement & Growth is responsible for driving sustained membership growth by strengthening how members connect with, experience, and derive value from CAI. Rather than managing transactional membership processing or campaign execution, this role focuses on engagement pathways, onboarding, participation, and relationship‑based growth across the member lifecycle. The Manager designs and delivers engagement strategies that increase retention, deepen involvement, and expand membership within priority segments such as students, emerging professionals, international members, and other specialized groups.

CAI is an international membership organization dedicated to advancing excellence in the governance, management, and quality of life of community associations. With over 50,000 members, CAI has 65 chapters worldwide, including Canada, the Middle East, and South Africa, and relationships with housing leaders in countries around the world. CAI advances excellence in community association living by inspiring professionalism, effective leadership, and responsible citizenship. CAI establishes and promotes high standards, best practices, and