Manager, Media & Entertainment

We work with some of the biggest names in the Media & Entertainment Industry.

About the role

The Operations Manager is responsible for the day-to-day leadership, performance, and continuous improvement of a designated operational function within the Media & Entertainment division. The role acts as a key link between strategic direction set by the Director of Operations and frontline delivery teams, ensuring operational excellence, client satisfaction, employee engagement, and commercial success. This position has accountability for service delivery, operational governance, client relationships, people leadership, resource planning, and continuous improvement initiatives.

Responsibilities

• Lead the delivery of operational services across assigned accounts and teams
• Ensure achievement of all Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards
• Monitor operational performance, identify trends, and implement corrective actions where required
• Ensure operational readiness for client launches, events, and business continuity requirements
• Act as the primary escalation point for client service issues and operational challenges
• Identify opportunities to enhance the client experience and strengthen retention
• Partner with Account Management, Technology, Finance, HR, and Supplier Relations teams to achieve business objectives
• Lead, motivate, coach, and develop high-performing teams
• Manage operational budgets and resource allocation
• Support business growth, client retention, and commercial initiatives through operational excellence

Requirements

• Proven experience managing operational teams within a service-driven environment
• Experience leading performance management, coaching, and employee development activities
• Strong stakeholder and client relationship management experience
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Experience using performance metrics to drive operational improvements
• Experience within travel, media & entertainment, VIP services, or hospitality
• Strong analytical and problem-solving capability, with ability to use data to inform decision-making
• Change management or continuous improvement experience is a plus
• Knowledge of industry technology platforms and operational reporting tools is preferred, but not required
• Experience in an Out of Hours Operation is desired

About BCD Media & Entertainment

We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!

About Us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that includes mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Pay

The salary range for candidates in applicable jurisdictions in the US for the position of Operations Manager – Media & Entertainment is between $72,000 and $95,000. The actual pay depends on your skills, qualifications, experience, and geographical location.

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