Manager, Media Business Operations

About the Role

Digitas is seeking a Manager, Media Business Operations to join our team and provide operational and financial support and leadership to media campaigns and solutions for our prominent financial services client. In this role, you will manage and oversee Media Business Operations initiatives, serving as a key stakeholder and point of contact between Digitas and the client. You will collaborate with agency teams and external partners to analyze financial inconsistencies and operational trends, aiming to refine and develop processes. This is a hybrid role based in either our Boston or New York offices, requiring onsite engagement an average of 3-4 days per week.

Responsibilities

• Manage, support, and own media financials for the assigned client, including monthly billing reconciliations, executing audits, vendor invoice validation, and similar tasks.
• Partner with the VP of Media Business Operations to meet with the client, present updates, identify and triage issues, and develop and implement solutions.
• Ensure campaigns are properly set up in the system and regularly review them for accuracy and alignment with financial, business, and operational expectations.
• Serve as a key stakeholder in buying tool evaluations, process rollouts, user subscriptions, and tool integrations, including preparation of POVs and recommendations.
• Work with vendors to create solutions that best satisfy the needs of the agency and the client.
• Review, negotiate, and manage agency contracts from a business and compliance standpoint in partnership with the legal team.
• Escalate operational challenges and financial inconsistencies to management, bringing well-thought-out solutions to the table.
• Partner with multi-level, cross-functional media teams, finance, accounts payable, legal, and leadership to ensure seamless integration of work.
• Evaluate, assess, and recommend the most effective financial and operational solutions to satisfy clients' objectives.
• Maintain a clear vision of "next steps" and the "big picture" during meetings or when project parameters change.
• Meet regularly with Media Business Operations leads to evaluate task execution and provide ongoing feedback to improve efficiency.
• Enforce adherence to internal audit controls and participate in external audits.
• Manage and mentor a small team of analysts, ensuring quality of deliverables and supporting their career growth and development.

Qualifications

• Bachelor’s degree in finance, business, advertising, marketing, or a related field preferred; experience may be substituted.
• 5+ years of progressively responsible professional experience supporting media operations and finance in an advertising agency environment.
• Experience working with specialized tools like Prisma, MediaTools/Guideline, or similar.
• Extensive experience managing media finance and operations initiatives with a focus on budget management and reconciliation.
• Understanding of media campaigns, planning, and buying in an advertising agency environment.
• Prior experience managing people and the ability to mentor and guide team members to drive career growth and development.
• Prior experience working with and presenting directly to clients.
• Highly organized with exceptional attention to detail.
• Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus.
• Experience working alongside the financial industry or other regulated industries is a plus.
• Active listener with exceptional storytelling, verbal and written communication, presentation, and negotiation skills, as well as a high degree of emotional intelligence.
• Natural sense of urgency with the ability to work quickly, efficiently, and accurately within tight deadlines and evolving project parameters.
• Flexible and adaptable with the ability to manage and drive success across multiple concurrent projects and competing priorities.
• Comfort operating with a high level of ownership, autonomy, and accountability.
• Highly collaborative but independently capable.

Benefits

• Medical coverage, dental, and vision insurance.
• Disability and 401K plans.
• Parental and family care leave, as well as family-forming assistance.
• Tuition reimbursement.
• Flexible time off.

Pay

Compensation Range: USD $75,050.00 - USD $115,024.00/Annually. This range reflects the pay the Company believes it will offer for this position at the time of posting. Compensation will be determined based on skills, qualifications, and experience, along with the requirements of the position.

Schedule

This is a hybrid role requiring onsite engagement an average of 3-4 days per week, based in either Boston or New York offices.