Manager, Mechanical Claims Adjuster

About the role

We are seeking a Manager, Mechanical Claims Adjuster to lead a team of Mechanical Claims Adjusters. This role involves supervising, managing, and overseeing the claims department to ensure accuracy and efficiency.

Responsibilities

• Maintain workflow by monitoring steps of the process; create and revise systems and procedures to streamline and increase productivity.
• Oversee quality control and reporting, monitoring claims and phone queues.
• Assist the Director of Operations with various projects, focusing on increasing the accuracy and efficiency of the claims department.
• Support other teams, work with the Compliance Department on contract updates, and cross-train to gain basic knowledge of all departments within our organization.
• Share ideas that may help with organizational productivity.
• Perform monthly quality control checks for each administrator with 100% accuracy.
• Analyze data and report on claims handling and communication.
• Escalate claim handling, both verbally and in writing.
• Work with the Director of Operations to analyze data, identify trends, and forecast.

Qualifications

• Bachelor’s degree or equivalent work experience
• 3+ years of supervisor or managerial experience
• 3+ years of customer service experience
• 5+ years of experience in automotive repairs
• Plan, organize, prioritize, and complete projects and assignments in a timely manner
• Detail-oriented, accurate, and highly organized
• Ability to coach, mentor, and lead
• Interact effectively with applicants, associates, management, and internal and external customers
• Active listener with ability to adapt/respond to various types of personalities
• Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards
• Superior communication skills, both written and verbal
• Demonstrate problem-solving abilities using creative and effective techniques
• Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications
• Strong mathematical aptitude
• Operate a calculator and related office equipment
• Walk, stand, reach with hands and arms; stoop, kneel, crouch, and lift up to 25 pounds
• Frequent sitting for long periods of time
• Ability to frequently hear and talk, both in person and by phone
• Ability to spend extended hours in front of a computer screen

Benefits

• Comprehensive health, dental, and vision insurance
• Mental health benefits and an employee assistance program
• Paid time off, paid parental leave, short-term disability, and a cultural observance day
• Contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching
• ProHealth Rewards platform to improve wellbeing while earning cash rewards

Pay

$85k - $100k

Schedule

Full-time