Manager - MB Repair

Summary

The Mainboard Repair Manager oversees and manages the repair and maintenance of mainboards (motherboards) for various electronic devices. This position leads a team of repair technicians, ensures efficient and accurate repair operations, maintains high‑quality standards, and drives continuous improvement in repair processes. The manager also troubleshoots complex issues, manages workflows, and coordinates with other departments to ensure timely and cost‑effective solutions.

Supervisory Responsibilities

• Hires and trains new employees.
• Organizes and oversees the schedules and work of assigned team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Essential Duties and Responsibilities

• Team Management & Leadership:
  • Lead, mentor, and manage a team of mainboard repair technicians.
  • Provide training and guidance to staff to enhance technical skills and ensure high‑quality repair standards.
  • Ensure the team meets key performance indicators (KPIs) for repair quality, productivity, and turnaround time.
  • Conduct performance evaluations and provide feedback to team members for improvement.
• Mainboard Repair & Troubleshooting:
  • Oversee diagnostics, repair, and testing of mainboards for computers, servers, mobile devices, and other electronics.
  • Troubleshoot and identify faults using advanced testing equipment, schematics, and diagnostic tools.
  • Manage application of proper repair techniques, including soldering, reflowing, and component replacement.
• Quality Assurance & Process Improvement:
  • Establish and enforce standard operating procedures (SOPs) for mainboard repairs.
  • Perform quality control checks to ensure repaired mainboards meet industry standards and client specifications.
  • Identify opportunities for process improvements to increase efficiency, reduce repair time, and minimize errors.
• Inventory & Parts Management:
  • Manage inventory of parts and components required for mainboard repairs, ensuring sufficient stock levels.
  • Coordinate with suppliers for parts procurement and ensure timely availability of necessary components.
  • Maintain records of parts usage, repairs, and costs for reporting and budgeting purposes.
• Customer Service & Communication:
  • Act as the point of contact for escalated repair issues, ensuring customer satisfaction and timely resolutions.
  • Collaborate with R&D, customer support, logistics, and other departments to provide updates on repair status and resolve issues.
• Reporting & Documentation:
  • Generate detailed repair reports, including diagnostics, repairs performed, and parts used, for internal tracking and client reporting.
  • Maintain accurate records of all repair activities, including work orders, inventory usage, and service history.

Qualifications

• Education: Bachelor’s degree in Electronics, Electrical Engineering, or related field (preferred). Certifications in electronics repair (e.g., IPC, CE) are a plus.
• Experience: Minimum 3–5 years in a technical or management role related to electronic repair and maintenance, with proven experience in mainboard repair, PCB troubleshooting, and electronics diagnostics. Experience with advanced repair tools (soldering stations, oscilloscopes, multimeters) and repair techniques.
• Technical Skills:
  • Strong knowledge of mainboard architecture and electronic components.
  • Expertise in repairing and troubleshooting mainboards for computers, servers, and mobile devices.
  • Familiarity with electronics schematics and repair manuals.
• Management Skills:
  • Proven leadership and team‑management experience, with the ability to inspire and develop a high‑performance team.
  • Excellent organizational and time‑management skills; ability to manage multiple tasks and priorities.
  • Strong problem‑solving skills and attention to detail.
• Personal Attributes:
  • Strong communicator able to interact effectively with team members, other departments, and customers.
  • Adaptable and open to change, focused on continuous improvement.
  • Ability to remain calm under pressure and handle high‑stakes repair situations.
• Competencies: Demonstrates determination to achieve excellent results, seeks better ways, demands top performance, and inspires commitment.

Working Conditions

Work is performed in a warehouse environment with moderate to high noise levels. Conditions include hot summers, cold winters, and the need to walk extensively, reach over shoulder height, bend or stoop, and perform repetitive wrist, hand, or finger movements. Occasional lifting of up to 50 pounds may be required (team lift).

SMS InfoComm Corporation is an equal opportunity employer. Diversity and inclusion are the foundation of our culture.