Manager, Market Operations (Technicians)

Lead a team with real-world impact

You'll own the day-to-day performance and development of a field technician team keeping Thrones across New York City running at the highest standards.

Work on cutting-edge infrastructure

Throne's products combine IoT, solar power, smart plumbing, HVAC, and waste management systems — giving you exposure to highly interdisciplinary operational challenges.

Build scalable field operations

• Help establish and improve field service processes
• Develop and maintain operational workflows around ticketing and inventory management
• Oversee maintenance, sanitation, workforce scheduling, and route optimization

Hightly collaborative environment

Partner closely with Software, Engineering, Design, and central Tech Ops teams to deliver structured field feedback that drives product and process improvements.

Requirements

• At least 3 years in trades such as HVAC or electrical, plus 2+ years supervising field teams
• High-performing lead technicians are encouraged to apply

Qualifications

• Proven track record of managing, mentoring, and advancing the careers of frontline personnel
• Deep competency in electrical and plumbing systems, with the ability to read complex technical diagrams and schematics
• Operational experience overseeing field activities including maintenance, sanitation, workforce scheduling, and route optimization
• Proficiency in developing and maintaining operational workflows around ticketing and inventory management
• Exceptional diagnostic skills to identify root causes and implement sustainable solutions
• Superior interpersonal and communication skills to lead teams and coordinate with cross-functional partners
• Ability to remain agile and productive in a high-growth, fast-paced startup environment
• Willingness to support the market during weekends or non-standard hours as needed

Education and Certifications

• Bachelor's degree in Engineering or Operations, or significant professional trade experience in lieu of a degree
• Valid driver's license with a history of safe driving
• Experience scaling a field service operation in a startup or high-growth environment
• Certification or license in plumbing, electrical work, or a related trade
• Familiarity with smart technologies or IoT devices
• Prior experience in portable sanitation, facilities management, or infrastructure
• New York State or NYC-specific trade or construction knowledge
• OSHA 10 or OSHA 30 certification

Benefits

• Competitive salary commensurate with experience plus equity participation (stock options)
• Comprehensive health insurance
• Flexible Paid Time Off

Equal Opportunity Employer

We are committed to pursuing and hiring a diverse workforce. We believe that every person has a right to equal employment opportunities without discrimination, and that diversity contributes to the overall health of the organization. We do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.