Manager, Loyalty Accounting & Reporting

Position Summary

As the Manager of Loyalty Accounting and Reporting, you’ll play a pivotal role in ensuring the financial health and stability of our Bonvoy loyalty program. Your expertise will drive the achievement of our program’s financial objectives. The position reports to the Senior Manager, Loyalty Accounting & Reporting and will engage with cross-functional partners, including the Finance Business Partners for the Customer, Revenue, Technology and Luxury team (CRTL controllership), Financial Reporting & Analysis, Financial Contract Compliance, and the Accounting Policy Group.

Expected Contributions

• Complete portions of the Revenue Recognition model and quarterly close process to calculate Bonvoy Revenue and Expense for company financial statements, record revenue and expense to the ledger, and provide variance analysis and reporting to business partners for the Loyalty program.
• Aid in enhancing the Loyalty reporting analysis model in Workiva for efficiency and accuracy.
• Support the integrity and accuracy of data and reports produced, through the systemic monitoring of key performance measures and the auditing of key reports.
• Identify unusual financial and process performance trends and investigate and resolve any problems and/or inconsistencies as appropriate.
• Serve as a subject matter expert on accounting matters related to the Loyalty program, including having a strong working knowledge of the Bonvoy program structure and an ability to identify the accounting implications and impact to Marriott financial statements resulting from program changes and trends.
• Contribute to the quarterly Financial Reporting Package, providing management and external auditors with actual results compared to various measures such as prior years, budget, and prior forecast.
• Prepare and/or present financial updates as required for Marriott financial reporting and planning processes.
• Establish and maintain strong, collaborative relationships with program team and other key stakeholders to understand the business, ensure timely exchange of actionable financial information and customer satisfaction.

Candidate Profile

• Minimum 5 years of accounting and/or finance experience in a global organization with increasing responsibility including complex accounting, data analysis, process management and financial modeling.
• Knowledge and experience with financial management tools (particularly Excel, Peoplesoft, and SmartView), methodologies, governance frameworks and processes; ability to drive process improvements and implement best practices.
• Excellent modeling skills, including the ability to design and develop complex revenue recognition calculations with strong controls and flexibility for an expanding business.
• Experience in Marriott business, processes, and systems preferred.
• Knowledge of Marriott specific accounting and finance processes and reporting systems a plus.
• Strong data analytics skills; Tableau and/or Power BI experience preferred.
• Strong knowledge of generally accepted accounting principles, policies, and controls.
• History of consistently delivering business results.
• Strong interpersonal skills.
• Able to work effectively individually and in a team environment.
• Demonstrated customer service orientation.
• Strong quantitative and qualitative analysis skills; ability to take large volumes of complex information and present it in a clear and concise manner; uses data and a cogent problem-solving methodology in decision making and impact assessment.
• Able to consistently make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.
• Comfortable challenging organizational norms and accepted thinking to improve effectiveness; escalates issues as appropriate.
• Develops and maintains effective relationships with a broad group of stakeholders to foster trust and influence key decisions.
• Strong communication skills - creates an atmosphere in which timely information flows smoothly through the organization.
• Able to help demonstrate organizational vision and motivate others to achieve desired results.
• Able to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders.
• Delivers results under difficult conditions and demonstrates balanced judgment under pressure.
• Able to assess, plan and prioritize to complete projects at high quality levels; ability to work both independently and as part of a team.
• Steps forward to address difficult issues; facilitates a constructive approach to dealing with conflict; guides others toward the accomplishment of identified, meaningful goals.
• Active learner -- able to enhance personal, professional, and business growth through new knowledge and experiences; pushes the organization to learn from other industries’ standards and practices.

Education and Professional Certification

• Baccalaureate degree in Accounting (preferred) or Finance.
• CPA strongly preferred.