Manager, Logistics

Position Responsibilities

Provide daily leadership, direction, and performance management for a team of logistics, shipping/receiving, and mailroom staff. Develop staffing schedules, assign work, and ensure adequate coverage across all operational areas. Recruit, train, coach, and evaluate employees; identify skill gaps and implement development plans. Foster a culture of safety, accountability, customer service, and continuous improvement. Conduct regular team meetings, communicate priorities, and ensure alignment with departmental goals.

Operational Oversight – Inbound Logistics

Oversee the receiving, inspection, verification, and documentation of all inbound shipments. Ensure accurate logging of materials into inventory or receiving systems. Establish and maintain efficient workflows for sorting, routing, and distributing deliveries. Resolve discrepancies, damages, or vendor issues escalated by staff.

Operational Oversight – Outbound Logistics

Manage preparation, packaging, labeling, and documentation of outbound shipments. Ensure compliance with carrier, customer, and regulatory requirements (e.g., DOT, IATA, OSHA). Oversee scheduling of carrier pickups and maintain strong relationships with FedEx, UPS, DHL, freight providers, and other vendors. Monitor shipment tracking and ensure timely delivery confirmation.

Mailroom Operations Management

Supervise daily mail collection, sorting, distribution, and outgoing mail preparation. Ensure proper postage application, mailing methods, and compliance with USPS requirements. Oversee staff assisting employees with professional and authorized personal shipments. Coordinate transport to local postal facilities.

Warehouse & Inventory Control

Oversee fulfillment of internal inventory requests, staging, and delivery of materials. Ensure proper operation and maintenance of material handling equipment (forklifts, pallet jacks, etc.). Maintain adequate stock of shipping supplies and materials. Ensure warehouse facility is open, secured, clean, and organized.

Compliance & Safety

Ensure full compliance with internal policies and external regulations (DOT, OSHA, IATA, etc.). Maintain accurate documentation, logs, and audit-ready records for all logistics activities. Lead safety training, incident reporting, and corrective action processes. Conduct periodic audits of procedures, equipment, and facility conditions.

Process Improvement & Cross-Department Collaboration

Identify opportunities to streamline workflows, reduce costs, and improve service levels. Partner with internal departments to understand needs and enhance logistics support. Implement new technologies, tools, or systems to improve operational efficiency. Develop and update standard operating procedures (SOPs).

Position Requirements

• Education: Associate degree or relevant certification preferred.
• Experience: 5-7 years in shipping, receiving, mailroom, or warehouse/logistics roles.
• Other Requirements: Certification to operate forklifts and utilize other material handling equipment. Valid New York State Driver’s License. Ability to lift up to 50 lbs. and work in outdoor/warehouse/mailroom environments.

Work Environment

Combination of warehouse, office, and mailroom settings with regular physical activity, including lifting, walking, and equipment operation. Frequent interaction with internal departments, delivery drivers, carriers, and vendors. May include occasional travel to local postal facilities or nearby distribution sites.