Manager, LM Operations

About the role

As a Last Mile Operations Manager at RXO, you'll oversee the daily operations of contract carriers, develop and mentor staff, and ensure compliance with corporate policies.

Responsibilities

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports, and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Allocate and request additional resources as needed

Requirements

• 5 years of related logistics and supervisory experience
• Experience with Microsoft Office such as Word, Outlook, and Excel
• Bachelor’s degree in business, logistics, or similar field
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
• Strong business acumen with the willingness to act in partnership with management teams

Qualifications

• Bilingual English/Spanish (read, write, and speak both languages)

Skills

• Strong leadership and supervisory skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office
• Ability to manage multiple tasks and priorities
• Strong organizational and time management skills

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Pay

Compensation is commensurate with experience.

Schedule

Shifts vary and may include holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally.