Manager, Life Safety Systems

About the role

This position is responsible for serving as the primary IT interface for several of Princeton University’s functional partner relationships. It is accountable for managing the delivery of IT services and operational maintenance of the application portfolios for these clients. This role also has responsibility for managing the space and property management systems for Facilities on behalf of the University. This role is part of Facilities Information Technology (FIT), which is a unit of Facilities Finance and Administrative Services (FFAS) and provides services to Princeton’s 800+ person Facilities organization. The Manager is expected to: Provide leadership, management, and administration to ensure effective, efficient delivery for key functional partner groups throughout Facilities and the University. Strengthen processes, secure and deploy resources, and issue resolution. Direct internal/external resources to ensure the development, maintenance, and operational effectiveness of applications supported by the team. Work closely with key stakeholders to ensure that IT related priorities are aligned with functional partner priorities and needs. This is a hybrid role.

Responsibilities

• Service Delivery & Portfolio Management: Ensure end-to-end delivery of technical solutions and seamless operational support associated with the various applications with the FIT portfolio.
• Service Delivery & Portfolio Management: Clearly and concisely communicate the progress of portfolio initiatives stakeholders.
• Service Delivery & Portfolio Management: Respond to after-hours alerts, incidents, and outages as part of the on-call support rotation.
• Service Delivery & Portfolio Management: Maintain external IT service contracts.
• Service Delivery & Portfolio Management: Provide oversight and guidance to application technology support resources.
• Service Delivery & Portfolio Management: Ensure an accurate and effective operational environment - processes, technology and IT team.
• Service Delivery & Portfolio Management: Partner with senior IT department leadership on the roadmaps for automating work and improving system reliability.
• Service Delivery & Portfolio Management: Champion department policies, procedures and methodologies and ensure appropriate understanding of respective functional business areas.
• Service Delivery & Portfolio Management: Maintain an awareness of new software products to facilitate migration to and use of emerging technology.
• Service Delivery & Portfolio Management: Proactively design, explore, research and benchmark solutions.
• Service Delivery & Portfolio Management: Participate in other special projects, duties, and assignments as required.
• Team Management: Manage staff, provide technical direction, and make assignments of daily work supporting reliable and secure operation of Facilities managed applications.
• Team Management: Develop continuous learning plans for FIT direct reports to keep technical skills current.