Manager Leisure Sales

About the role

As an integral part of the Direct Travel North America Leisure Sales Management Team, you will drive sales and revenue growth while supporting Direct Travel Leisure, the team, and our preferred partner objectives. This role oversees one of four specialized sales teams, each aligned with a distinct advisor growth path: Tours, Cruise, Hotels & Resorts, and Active & Adventure. You will collaborate closely with the Marketing team and Virtuoso to strengthen brand visibility and engagement across your teams. This is a remote position, and applicants who are legally authorized to work in the US or Canada are welcome to apply.

Responsibilities

• Manage, mentor, and coach staff advisors, branch supervisors, and branch managers within the team to ensure quality and service standards are met.
• Ensure adherence to standard operating processes and procedures, including GDS script usage, CB+ ResCard and invoicing standards, and CB+ Marketing coding standards.
• Work with Direct Travel’s Marketing team to optimize lead generation programs and effectively market travel opportunities to new and current clients.
• Assist in coordination of scheduling for regional offices with backup procedures as necessary.
• Ensure employees comply with all company policies and processes.
• Maintain customer service standards per Direct Travel’s policy manual.
• Work directly with Advisors on error resolution while keeping the management team informed.
• Provide ongoing training support to regional advisors and teams, focusing on sales growth and strategic partnerships.
• Participate in all Management meetings and Virtuoso events when required.
• Escalate issues to the next level of management as necessary.
• Maintain professional and courteous client relations by managing prompt and accurate responses to telephone and email communications.
• Organize and participate in local/regional events to promote travel, drive leads, and close sales.
• Collaborate with Operations to optimize processes and efficiencies with a focus on travel advisors.

Requirements

• Minimum 8 years of travel agency experience.
• Proficiency in Microsoft Office Software.
• GDS Experience (an asset).
• Demonstrated leadership along with personal and organizational integrity.
• Ability to work in a team environment, supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility.
• Effective oral and written communication skills.
• Legally authorized to work in the US or Canada with unrestricted work authorization.

Additional Attributes

• Travel to Regional offices within North America as needed.
• Action-focused, pragmatic, and self-disciplined.
• Capability of maintaining a favorable company image when interfacing with outside sources.
• Proven pursuit of learning and self-development.
• Ability to manage responsibilities to result in lower costs and better efficiencies for the company.

Benefits

• Medical, Dental, and Vision benefits.
• Employee rewards and recognition program.
• Total Rewards Package including Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

About Direct Travel

Direct Travel is a leading provider of corporate travel management services with over 40 years of experience. The company works with clients to develop highly customized travel programs, leveraging both expertise and innovative solutions to deliver superior service, progressive technologies, and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List.