Manager, Learning Services Team

About the role

The Manager, Learning Services Team in Human Resources oversees the team responsible for the maintenance, development, and operational support of the Institute-wide SAP-based Learning Management System (LMS). The role includes advising on and implementing training strategy for Institute training providers, identifying and recommending system upgrades, supervising and coaching a small staff, providing direct expertise for LMS use in course delivery and online learning, and performing other duties as required.

Responsibilities

• Manage the Learning Services Team, which provides direct maintenance, development and operational support of the Institute-wide Learning Management System (LMS) for training.
• Advise on and implement the training strategy for Institute training providers, including those with high-volume compliance and regulatory training.
• Identify and recommend system upgrades and enhancements, working with IS&T to execute.
• Supervise and coach a staff of two (2‑4) to provide exceptional customer service based on comprehensive knowledge and skill.
• Provide direct services and expertise to support Institute-wide use of the current SAP‑based learning management system (LMS) for in‑person course delivery, online learning and the creation and maintenance of training requirements.
• Perform other duties as required.

Requirements

• Bachelor’s degree
• Minimum of five years of related experience
• Supervisory experience

Qualifications

• Master’s degree (preferred)
• Experience with Learning Management Systems (LMS) in a complex environment
• Experience with Oracle LMS
• MIT Experience
• Leadership capability to drive training compliance achievement Institute‑wide
• Excellent communications skills and a commitment to exceptional customer service
• Exceptional analytical skills, with an emphasis on training data management and oversight
• Cognos experience
• Ability to design and manage both detailed and high‑level processes
• Ability to research and resolve technical and process problems quickly and accurately
• Capacity to learn software applications quickly
• Ability to work collaboratively and across