Manager, Learning Operations & Technology

Position Overview

Designs, implements and measures internally developed learning solutions. Partners with leadership, internal resources, as well as third party vendors to design, develop and deliver strategic learning offerings. Demonstrates the application of best practices and principles of instructional systems design.

Responsibilities

• Oversees the queue of work in the instructional design area.
• Conducts ongoing meetings with staff to ensure business needs of clients are handled and completed in a timely manner.
• Oversees and/or completes training design projects, including web-based, instructor-led, and blended learning solutions.
• Consults with client group(s) to diagnose and analyze training related instructional design problems or needs and makes recommendations, as needed.
• Collaborates with subject matter experts and staff instructional designers to provide input on course objectives and most effective instructional method to achieve those objectives.
• Manages external consultants and vendors to assure contract deliverables meet all quality and timeline requirements.
• Proactively researches and stays informed on new instructional design methods, techniques, vendors and literature.
• Manages team resources, capabilities, tools, systems, and expertise to address defined goals and learning needs.
• Maintains and interprets ROI metrics for business impact, adoption, utilization, and alignment.
• Performs other duties as assigned.

Competencies

• Customer Focus
• Results Driven
• Situational Adaptability
• Accountability
• Coaching and Developing Others

Education and Experience Requirements

• Bachelor's degree required and 7+ years of experience in 4 or more of the following areas: Needs assessment, ADDIE design, Process improvement, Process mapping, Adult learning, Video development, Technical training, Web-based training, Instructor-led training, or Training design (or an equivalent combination of education and experience).
• Previous leadership experience strongly preferred.

Physical Demands & Working Conditions

• Sit, stand and walk.
• Use hands and arms to handle, feel or reach.
• Use close vision abilities.
• Occasionally lift or move up to 25 lbs.
• Stoop, kneel, crouch or crawl.

Pay Ranges

• $95,010.00 - $158,350.00

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)