Manager, Learning Experience Design

About the role

Capital One’s Enterprise Learning & Development team is seeking a forward‑thinking and dynamic Learning Experience Design Manager to serve as a visionary architect and empowering people leader. The team brings together human‑centered design principles and modern instructional design practices to create high‑impact, transformative learning experiences for associates across Capital One. In this role you will lead a team of Learning Experience Designers dedicated to building comprehensive learning ecosystems that support product management, technical, data and specialized line‑of‑business teams, ensuring they are equipped to navigate an evolving and complex business landscape.

You will inspire the team to translate complex business requirements into intuitive, engaging and measurable learning content, overseeing a diverse portfolio of initiatives, partnering with strategic advisors, and blending adult learning theory with exemplary leadership. The role also focuses on leading a future‑ready design workforce with the infusion of artificial intelligence tools into workflows to maximize efficiency, creativity and delivery at scale.

Responsibilities

• Lead and mentor a team of Learning Experience Designers, fostering capabilities around AI‑enhanced design workflows.
• Own intake, prioritization, and roadmap creation for learning design initiatives across product, tech, and enterprise portfolios.
• Translate dense product, technical, and specialized business concepts into intuitive, engaging, and measurable learning solutions (eLearnings, instructor‑led training, workbooks, digital platforms).
• Apply a product mindset to iterate and improve learning based on data, user insights, engagement analytics, and organizational health metrics.
• Partner with line‑of‑business strategic advisors, program leads, HR partners, and senior leaders to align learning experiences with executive imperatives.
• Build and maintain well‑managed infrastructure ensuring learning design output meets organizational guidelines and high standards of excellence.
• Research, evaluate, and advocate industry trends and innovative tools for rapid development of customer‑grade learning experiences.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 3 years of people leadership experience.
• At least 5 years of experience designing and developing learning experiences across digital and in‑person environments.

Preferred Qualifications

• 5+ years of experience as a people leader leading design teams.
• 7+ years of experience as a learning experience designer building and designing learning experiences across digital and in‑person environments.

Skills

• Deep expertise in adult learning theory and its application in large, matrixed organizations.
• Strong ability to translate complex business requirements into structured, actionable learning paths.
• Experience with AI tools and modern instructional design practices.
• Data‑driven product mindset for continuous improvement of learning solutions.
• Excellent communication and leadership presence across all organizational levels.
• Operational systems thinking to ensure consistent, high‑quality learning output.

Pay

• McLean, VA: $134,400 – $153,300 annual salary for Learning Manager.
• Richmond, VA: $122,100 – $139,400 annual salary for Learning Manager.
• Other locations: salary range will align with local market pay scales.
• Eligibility for performance‑based incentive compensation, including cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.