Manager, Learning Experience Design

About the role

Capital One’s Enterprise Learning & Development team is seeking a forward‑thinking and dynamic Learning Experience Design Manager to serve as a visionary architect and empowering people leader. The team blends human‑centered design principles with modern instructional design practices to create high‑impact, transformative learning experiences for associates across Capital One. In this role you will lead a team of Learning Experience Designers building comprehensive learning ecosystems for product management, technical, data, and specialized line‑of‑business teams, ensuring they are equipped to navigate an evolving and complex business landscape. You will mentor your team in creating customer‑grade journeys—including eLearnings, instructor‑led training (ILT), workbooks, and digital platforms—while integrating artificial‑intelligence tools to maximize efficiency, creativity, and scale.

Responsibilities

• Thoughtful and experienced people leader: empower and inspire a team of Learning Experience Designers, applying adult learning theory and design best practices to deliver end‑to‑end learning journeys.
• Strategic portfolio manager: own intake and prioritization of learning design initiatives across product, tech, and enterprise portfolios; create clear project roadmaps aligned with business impact.
• Complex capability champion: translate dense product, technical, and specialized business concepts into intuitive, engaging, and measurable learning solutions for internal colleges and lines of business.
• Modern product strategist: use a product mindset to iterate and improve learning based on data, treating curricula as evolving products driven by user insights and measurable outcomes.
• Collaborative partner: communicate effectively with leaders at all levels, partnering with strategic advisors, business leaders, and HR to align learning experiences with executive imperatives.
• Operational systems thinker: build well‑managed infrastructure to ensure learning design output meets organizational guidelines and high standards of learning excellence.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years of people leadership experience
• At least 5 years of experience designing and developing learning experiences across digital and in‑person learning and development environments

Preferred Qualifications

• 5+ years of experience as a people leader leading design teams
• 7+ years of experience as a learning experience designer building and designing learning experiences across digital and in‑person environments

Key Skills

• Deep expertise in adult learning theory and end‑to‑end learning journey design (eLearnings, ILT, workbooks, etc.)
• Ability to work independently and collaboratively, translating high‑level business goals into structured, actionable learning paths
• Strong connection to L&D field; continuously research, evaluate, and share industry trends to create customer‑grade experiences
• Advocacy for innovative tools, including AI‑enhanced workflows, to accelerate development
• Data‑driven product mindset for iterating and improving learning solutions using qualitative feedback, engagement analytics, and organizational health metrics
• Effective communication and partnership with leaders, strategic advisors, and HR partners
• Operational systems thinking to ensure consistent, high‑quality learning output aligned with organizational standards

Pay

McLean, VA: $134,400 – $153,300 per year for Learning Manager

Richmond, VA: $122,100 – $139,400 per year for Learning Manager

Candidates hired in other locations will receive the salary range applicable to that location. This role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.