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Jobs · Human Resources · Mississippi

Manager, Learning & Development

Hancock Whitney · Gulfport, MS · 3 days ago
Human ResourcesFull-time

Job Function / Summary

The Manager, Learning and Development leads the design, implementation, and continuous improvement of training programs aligned to business strategy. This role oversees a team responsible for delivering instructor-led and blended learning experiences across the enterprise, ensuring a consistent, high-quality associate experience. The manager consults with business leaders to address performance needs, supports enterprise initiatives, and fosters a culture of continuous learning that advances organizational effectiveness and talent development.

Essential Duties & Responsibilities

  • Leads the execution of the enterprise learning strategy, ensuring alignment to organizational goals and the evolving needs of the business.

  • Establishes and maintains processes and standards that ensure a consistent learning experience regardless of subject, format, instructor, or geography.

  • Oversees the development, delivery, and continuous improvement of training programs, including required regulatory content and strategic business initiatives.

  • Sets clear goals and expectations for the L&D team, monitors progress, and ensures resources, tools, and timelines support effective execution.

  • Reviews existing training and identifies opportunities to enhance engagement, learning outcomes, retention, and alignment to strategic priorities.

  • PARTNERS WITH INTERNAL STAKEHOLDERS TO DIAGNOSE PERFORMANCE ISSUES, IDENTIFY LEARNING NEEDS, AND CONSULT ON APPROPRIATE DEVELOPMENT SOLUTIONS.

  • Maintains the master training calendar and coordinates across departments to minimize disruption to associate productivity while maximizing learning impact.

  • OVERSEES EXTERNAL LEARNING PARTNERSHIPS, VENDOR RELATIONSHIPS, AND INFRASTRUCTURE (E.G., TRAINING LABS) TO ENSURE ACCESS TO EFFECTIVE LEARNING TOOLS AND TECHNOLOGIES.

  • STAYS AWARE OF TRENDS IN LEARNING AND DEVELOPMENT, INCLUDING INSTRUCTIONAL DESIGN, TECHNOLOGY, AND ADULT LEARNING THEORY, TO INNOVATE AND MODERNIZE APPROACHES.

  • PROMOTES A LEARNING CULTURE BY ADVOCATING FOR CONTINUOUS DEVELOPMENT, MEASURING EFFECTIVENESS, AND DRIVING IMPROVEMENTS BASED ON DATA AND FEEDBACK.

Minimum Required Education, Experience & Knowledge

  • Bachelor’s degree in Business, Human Resources, Human Capital Development, or related field; or equivalent combination of education and experience.

  • 7+ years of progressive experience in Learning & Development, including at least 5 years managing teams and overseeing enterprise training delivery.

  • Demonstrated expertise in adult learning theory, instructional design, program evaluation, and resource/project management.

  • Proven ability to identify training needs, develop solutions, and consult with senior leaders to align learning strategy with business goals.

  • Strong interpersonal, coaching, and facilitation skills; able to communicate complex ideas clearly and persuasively to diverse stakeholders.

  • Highly organized, results-driven, and capable of managing multiple priorities in a fast-paced, evolving environment.

  • Proficiency in Microsoft Office Suite and learning technologies (LMS, virtual learning tools, etc.).

Essential Mental & Physical Requirements

  • Ability to travel if required to perform the essential job functions.

  • Ability to work under stress and meet deadlines.

  • Ability to operate related equipment to perform the essential job functions.

  • Ability to read and interpret a document if required to perform the essential job functions.

  • Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions.

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