Manager, Learning & Development

The organization operates in the healthcare technology industry, providing AI-powered operational infrastructure for health insurance companies. It addresses the challenges of maintaining financial competitiveness in a rapidly evolving market through modern SaaS platforms and services that improve operational efficiency, accelerate innovation, and enhance member outcomes. Following a recent merger with a global healthcare technology services firm, the organization has expanded its capabilities and workforce to support health plans worldwide.

About the Opportunity

This role leads the design and scaling of learning programs that support employee growth, leadership development, and business performance across the global organization. The position partners with business leaders and People teams to build impactful, inclusive, and scalable learning experiences aligned with strategic priorities. It is especially important during a period of organizational growth and integration, helping employees develop the skills needed to succeed in a changing environment.

Responsibilities

• Design and deliver scalable learning programs covering onboarding, leadership development, career growth, and employee capability building.
• Translate business priorities into learning solutions that improve employee performance and engagement.
• Build structured learning pathways aligned with current roles and future skill requirements.
• Leverage AI-powered learning tools and digital platforms to personalize learning and increase adoption.
• Curate and develop modern learning content, including microlearning and blended learning experiences.
• Monitor emerging learning technologies and recommend scalable solutions that support organizational needs.
• Develop learning initiatives designed for a distributed and globally diverse workforce.
• Partner with regional leaders to promote inclusive and accessible learning experiences.
• Support learning initiatives related to organizational growth, integration, and change management.
• Establish success metrics and evaluate learning effectiveness and business impact.
• Use data, learner feedback, and performance insights to continuously improve learning programs.
• Manage learning projects, stakeholders, and external vendors as needed.

Requirements

• 6+ years of experience in Learning and Development or a related field.
• 4+ years of people management experience, including leading teams or managing vendors.
• Proven experience building and scaling learning programs within dynamic, global organizations.
• Strong knowledge of instructional design principles and adult learning methodologies.
• Experience with AI-enabled learning tools and digital learning platforms.
• Strong project and stakeholder management skills across multiple regions.
• Data-driven approach to measuring learning outcomes and program effectiveness.
• Excellent communication, collaboration, and influencing skills across organizational levels.

Nice to Have

• Experience in healthcare, SaaS, or technology-enabled services.
• Familiarity with learning experience platforms and content curation tools.
• Experience in leadership development or manager enablement programs.