Manager, Learning & Development

Key Responsibilities

• Training Program Development
• Competency Mapping
• Develop and design curriculum for performance-based training programs to support job training.
• Develop content such as SOPs, work instructions, job aids, and e-learning modules.
• Collaborate with cross-functional teams and UNC L&D team(s) to develop and establish a new UNC Onboarding and Orientation Program that will be utilized across multiple locations.
• Co-facilitate the program at Dale Road and West Seneca.
• Assess programs for effectiveness and alignment to UNC standardized formats.
• Ensure content aligns with quality, compliance, and safety standards.
• Analyze jobs using the DACUM method and analyze tasks using the SCID format.
• SAP Training Responsibilities
• Oversee end-user training delivery for SAP implementation and sustainment.
• Review SAP training materials and ensure they remain relevant to operational needs.
• Create, implement, and document SAP training at the site.
• Afford stakeholder feedback and training role alignment are incorporated into course design and throughout the change impact effort.
• Coordinate and support train-the-trainer efforts to build internal capacity.
• Publish finalized SAP training content to the Learning Management System (LMS) as needed.
• Conduct training evaluations and measure the effectiveness of delivery methods and outcomes.
• Report SAP training progress and readiness metrics to leadership and project stakeholders.
• Provide on-site end-user support during and after Go-Live, including coordination of updates and post-Go-Live learning needs.
• Learning Management System (LMS)
• Create and manage content directories.
• Ensure training material is up-to-date and meets document control standards.
• Manage user groups and learning paths.
• Track system utilization and employee qualifications.
• Document training that occurs in the plant.
• Project and Change Management
• Support the training needs of organizational projects, including Continuous Improvement and SAP initiatives.
• Facilitate change impact sessions with site leadership and cross-functional teams, and document outcomes and action items.
• Drive stakeholder engagement and alignment across all levels of the site organization to ensure successful SAP adoption.
• Workforce Development and Retention
• Assist in upskilling employees through structured training pathways.
• Afford in managing apprenticeship programs and employee development programs.
• Contribute to implementing leadership and growth pathways.
• Conduct training system health audits.
• Generate and present Training Department KPI reports.

Qualifications

• Prior Training Manager experience or equivalent in education, technical writing, quality assurance, or continuous improvement.
• Minimum 2 Years’ Experience In Food Manufacturing.
• Afford Associate degree or higher and/or relevant coursework in education (preferred).
• Preferred Skills:
• Instructional design experience and familiarity with LMS platforms.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong collaboration and communication skills.
• Excellent technical writing and analytical capabilities.
• Demonstrated ability to simplify complex processes and communicate them effectively.
• Knowledge of SAP or ERP systems and end-user training best practices.
• Ability to foster a positive learning culture and motivate others.