Manager, Learning & Development

Responsibilities

• Independently own and manage the daily operations of assigned internal learning programs, including scheduling, content maintenance, SME support, and communication logistics.
• Lead a first-day trainings session, walking new hires through the onboarding training program.
• Support the development, rollout, and implementation of ad hoc training initiatives and broader team learning strategies as needed.
• This includes, but is not limited to, live in-person events and training days.
• Act as a strategic partner on incoming training requests, guiding stakeholders through thorough needs analyses to align solutions with business objectives and compliance requirements.
• Partner closely with the Client Solutions team and other internal departments to consult on training gaps, process improvements, and technical enablement.
• Lead content development and delivery, including sourcing and managing external vendors when appropriate.
• Facilitate engaging live virtual training sessions (Zoom, Google Meet), adeptly managing breakout rooms, chat engagement, and session recordings.
• Coach internal Subject Matter Experts (SMEs) and partners on effective facilitation techniques and presentation best practices.
• Design and develop high-quality instructional materials, including instructor-led training (ILT) guides, eLearning modules, and performance support tools.
• Partner with SMEs to translate complex, technical, or operational content into clear, scalable, and learner-friendly training pathways.
• Own the administration, maintenance, and adoption of the LMS (WorkRamp), ensuring accurate content uploads, SME training, attendee tracking, and completion reporting.
• Own the implementation and maintenance of key performance and growth tools (e.g., 30-60-90 day plans, Lattice 1:1s, Growth Tool), leading the internal rollout of new tools as required.
• Evaluate training effectiveness using feedback, metrics, and performance indicators (such as post-session surveys and focus groups), and analyze training data to identify trends or gaps.
• Share best practices, generate insights for stakeholders, and implement continuous improvements to increase program impact, quality, and scalability.

Requirements

• 3–5 years of experience in talent development, instructional design, or corporate training delivery.
• Proven track record of facilitating engaging live virtual training sessions for diverse audiences using platforms like Zoom and Google Meet.
• Strong foundational knowledge in instructional design principles and methodology.
• Excellent organizational skills with the ability to set milestones and manage multiple training schedules, logistics, and stakeholder timelines simultaneously.
• Thrives in a fast-paced environment; demonstrates self-motivation, strong adaptability, and comfort with ambiguity when business needs or priorities shift.
• Strong written and verbal communication skills; ability to build rapport and consult effectively with cross-functional team members and leadership.
• Direct experience with LMS administration (WorkRamp experience is a plus) and familiarity with performance management platforms (Lattice experience is a plus).
• Innovative mindset with a desire to explore and incorporate generative AI tools into learning workflows.
• Previous agency or client delivery experience is a plus!

Qualifications

• Master's degree in Human Resources, Education, Psychology, or related field.
• Experience with Adobe Captivate, Articulate Storyline, or similar eLearning authoring tools.
• Experience with LMS platforms such as WorkRamp.
• Experience with performance management platforms such as Lattice.
• Experience with generative AI tools in learning workflows.

Skills

• Strong organizational and project management skills.
• Ability to facilitate engaging virtual training sessions.
• Strong instructional design and development skills.
• Familiarity with LMS and performance management systems.
• Experience with generative AI tools in learning workflows.

Benefits

• Total Compensation: Base Salary $85,000 - $100,000, Target Annualized Discretionary Bonus 5% ($4,250 - $5,000), Target Total Cash $89,250 - $105,000.
• Healthcare/Dental/Vision.
• Unlimited PTO.
• 401k Contributions $75/mo.
• Wellness Stipend $100/mo.
• Mobile Phone Stipend $50/mo.
• Internet Stipend $500/yr.
• Annual Learning Stipend $2,000/yr.
• Annual Tuition Stipend.
• One-time $200 New Hire Home Office Equipment Stipend.
• Parental Leave - 16 week primary caregiver / 6 week secondary caregiver leave.
• Annual Work From Anywhere 4 weeks per year.