Manager, Learning & Development
Position Summary
The Manager, Learning & Development is a strategic leader within the Sales organization, responsible for the strategy, design, implementation, delivery, and continuous improvement of innovative training programs that support Celebrity Cruises' Sales organization and travel advisor sales channel.
Essential Duties And Responsibilities
Develop and execute sales training strategies aligned with organizational priorities and commercial objectives.
Partner with Sales leadership and key stakeholders to identify performance gaps and learning opportunities.
Lead the design, development, implementation, and continuous improvement of training programs for internal Sales teams and external travel advisors.
Establish learning frameworks and curricula that support onboarding, product education, sales effectiveness, leadership development, and ongoing professional growth.
Ensure learning solutions align with adult learning principles and cruise industry best practices.
Oversee the creation and delivery of engaging learning experiences across multiple formats, including instructor-led training, webinars, virtual learning, e-learning, and blended learning programs.
Develop strategy for training and development.
Works closely with other Trade Marketing leaders in creating actionable Sales Communications Plans, advertising to drive training participation forward.
With a team of Trainers, leads and facilitates high-impact training sessions for Sales teams, travel advisors, leadership groups, and business partners.
Creates training initiatives focused on improving sales performance, including but not limited to closing the sale techniques, objection handling, consultative selling, revenue optimization, product knowledge, promotional programs, marketing and sales tools, customer engagement strategies, new deployments.
Leads a team to ensure all training content remains current, accurate, and aligned with business objectives.
Manages the relationship with the main training vendor and supports the strategy and training for platforms like Shufflrr, Rallio, Internal LMS, etc.
Manages the planning, execution, and evaluation of key training initiatives, including Seminars at Sea, conferences, trade events, webinars, and sales meetings.
Manage training calendars, project plans, timelines, budgets, and vendor relationships.
Oversees that administrative functions related to training events, including contracts, purchase orders, invoicing, and record keeping are kept up to date and fully structured and organized.
Ensures operational excellence and successful execution of all learning programs.
Qualifications, Knowledge And Skills
Bachelor’s degree in business, Marketing, Communications, Education, Organizational Development, Instructional Design, Business, or related field required.
5+ years of progressive experience in learning and development, sales training, marketing, or sales enablement.
Proven experience leading a team, project leadership a must.
Cruise and/or travel industry experience is strongly preferred, particularly supporting sales organizations or travel advisor channels.
Demonstrated experience developing and implementing large-scale learning initiatives.
Strong facilitation and executive presentation skills.
Miami-based role with approximately 25% travel, including ship visits, Seminars at Sea, conferences, industry events, and field engagement with Sales teams.
Proven ability to lead teams and develop training strategies and initiatives that drive measurable business outcomes.
Strong expertise in instructional design, curriculum development, and learner engagement.
Exceptional presentation and facilitation skills with the ability to engage audiences at all levels.
Strong leadership and influencing skills with the ability to build relationships across functions.
Proven mentoring and coaching skills also desired.
Excellent project management and organization skills.
Strong analytical mindset with the ability to interpret data and translate insights into actionable recommendations.
Previous experience evaluating learning effectiveness and measuring ROI.
Advanced Microsoft Office skills, particularly PowerPoint and Excel.
Experience with Power BI or similar reporting and visualization tools.
Experience with LMS platforms and digital learning technologies.
Familiarity with AI tools such as Microsoft Copilot and their application within learning and development.
Experience with Canva or similar content design platforms.
Excellent written and verbal communication skills.
High attention to detail with strong accountability and execution capabilities.
Ability to manage multiple priorities and perform effectively in a fast-paced environment.
Experience managing budgets, vendors, purchase orders, and invoice processing.