Manager - Learning Content -

About the Role

Responsible for managing the instructional design and implementation of digital learning content across GMR Group. This role ensures the creation, curation, and deployment of high-quality, engaging, and impactful learning experiences in alignment with organizational goals and the content strategy defined by the Lead – Learning Content. Reports to the Head - Learning Tech.

Responsibilities

• Content & Learning:
  • Translate digital content into effective learning applications, ensuring relevance and context.
  • Build engaging learning experiences through structured journeys, pathways, and multimodal content.
  • Drive learner engagement through content on technology platforms.
  • Conduct content diagnostics to assess effectiveness and identify improvement areas.
  • Maintain familiarity with content structures and ensure logical flow.
  • Manage content inventory, identify gaps, and implement corrective actions.
  • Maintain market understanding of content platforms, pricing, specialization, and vendor relationships.
• Content Design and Development:
  • Use content development tools and apply advanced instructional design methodologies (ADDIE, SCORM, etc.).
  • Ensure high standards in design and visualization of learning assets.
  • Oversee the development of digital, blended, and instructor-led content.
  • Work closely with subject matter experts (SMEs), L&D partners, and business stakeholders to gather inputs and validate content.
  • Translate subject matter input into structured learning content using ID models.
  • Create engaging instructional materials such as storyboards, scripts, facilitator guides, job aids, and e-learning modules.
  • Implement SEO best practices for all digital content.
• Content Curation:
  • Curate content using global tools and best practices.
  • Evaluate and select third-party content for integration.
  • Maintain relationships with content vendors and partners.
• Program Strategy & Design:
  • Define learning objectives aligned with business priorities.
  • Conduct needs analysis and skill gap assessments.
  • Develop and refine content strategy in collaboration with leadership.
  • Create and maintain a content calendar aligned with business priorities.
• Stakeholder Management:
  • Engage with business leaders, SMEs, and vendors.
  • Communicate program goals and progress.
• Program Execution:
  • Manage end-to-end lifecycle: design, delivery, evaluation.
  • Oversee vendor contracts and budgets.
  • Ensure compliance with learning standards and policies.
• Change Management:
  • Lead adoption of new content formats, technologies, and methodologies.
  • Develop stakeholder communications and training for new initiatives.
• Measurement & Continuous Improvement:
  • Track learner engagement and completion.
  • Analyze program effectiveness, engagement, and ROI.
  • Implement feedback-driven improvements.
  • Support the adoption of new technologies and methodologies in digital learning.
• Technology & Innovation:
  • Leverage LMS, analytics tools, and emerging tech.
  • Implement at least one AI-backed tool per year.

Key Performance Indicators (KPIs)

• Learner engagement scores
• Content effectiveness metrics
• Timely identification and closure of content gaps
• Market benchmarking reports
• Stakeholder satisfaction scores
• Program completion rates
• Budget variance
• Compliance rates
• Adoption rates for new technologies
• Improvement in learner assessment scores

Qualifications

• Bachelor’s or Master’s Degree in Instructional Design, Education, Human Resources, or a related field.
• Relevant certifications in Instructional Design preferred.
• Additional certification in Learning Technologies or Project Management is a plus.

Experience

• 12+ years of experience in learning content management, instructional design, or digital learning.
• Experience with Learning Management Systems (LMS), Learning Experience Platforms (LXP), and digital content ecosystems.

Competencies

• Capability Building
• Entrepreneurship
• Execution & Results
• Networking
• Personal Effectiveness
• Planning & Decision Making
• Problem Solving & Analytical Thinking
• Social Awareness
• Stakeholder Focus
• Strategic Orientation
• Teamwork & Interpersonal Influence

External Interactions: Vendors, Service providers, Suppliers, External consultants/agencies, Professional networks

Internal Interactions: BHRs, SHROs, CEO BIs, Department Heads, Sector L&D teams

Financial Dimensions: Manages content-related budgets and vendor contracts in alignment with the Approved Operating Plan (AOP), ensuring optimal allocation and cost efficiency.

Other Dimensions: Standardize and maintain learning operations, coordinate end-to-end content logistics, track and report content and learning metrics.