Manager Last Mile Operations

About the role

RXO is a leading provider of transportation solutions, using cutting-edge technology to revolutionize the industry. This role offers a competitive salary range of $80,000 - $85,000, with potential for bonuses or commissions based on performance.

Responsibilities

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports, and fostering positive relationships with carriers and helpers.
• Develop and mentor staff to achieve goals; train staff on company policies and procedures.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems.
• Use route planning software to build efficient delivery routes.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations.
• Ensure that all work is completed accurately and within established time frames.
• Allocate and request additional resources as needed.

Requirements

• At least 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office, including Word, Outlook, and Excel.
• Bachelor’s degree in business, logistics, or a similar field (preferred).
• Availability to work various shifts, including holidays, days, evenings, nights, weekends, and occasional travel.
• Strong business acumen and willingness to partner with management teams.

Qualifications

• Bilingual English/Spanish (read, write, and speak both languages).
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in route planning software.

Skills

• Logistics and supervisory experience.
• Microsoft Office proficiency.
• Leadership and mentoring skills.
• Route planning and optimization.
• Customer service and relationship building.

Benefits

• Competitive pay.
• Paid time off including up to 8 holidays, up to 2 floating diversity days, up to 13 days PTO for hourly employees, and up to 15 days PTO for salaried employees.
• Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave.
• 401(k) retirement plan with up to 5% company match.
• Insurance benefits including health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
• Employee Assistance Program (EAP).
• Tuition reimbursement, adoption assistance.
• Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, Health Reimbursement Arrangement.

Pay

$80,000 - $85,000 per year, with potential for bonuses or commissions based on performance.

Schedule

Variety of shifts including holidays, days, evenings, nights, weekends, and occasional travel.

Benefits

• Up to 8 holidays.
• Up to 2 floating diversity days.
• Up to 13 days PTO for hourly employees.
• Up to 15 days PTO for salaried employees.
• Up to 40 hours bereavement leave.
• Up to 16 hours volunteer time.
• Jury duty leave.
• At least 2 weeks family bonding leave.
• Up to 40 hours prenatal care leave.
• 401(k) retirement plan with up to 5% company match.
• Health insurance including health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
• Employee Assistance Program (EAP).
• Tuition reimbursement, adoption assistance.
• Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, Health Reimbursement Arrangement.

The Next Step

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