Manager Last Mile Operations

About the role

As a Manager Last Mile Operations at RXO, you’ll oversee the daily operations of contract carriers, develop and mentor staff, and ensure compliance with corporate policies.

Responsibilities

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports, and fostering positive working relationships with contract carriers and helpers.
• Develop and mentor staff to reach goals; train staff on company policies and procedures.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems.
• Use route planning software to build efficient delivery routes.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations.
• Ensure that all work is completed accurately and within established time frame.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Requirements

• 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office such as Word, Outlook, and Excel.

Qualifications

• Bachelor’s degree in business, logistics, or similar.
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally.

Skills

• Mentoring, training, and guiding newer/less-experienced team members.
• Bilingual English/Spanish (read, write, and speak both languages).
• Strong business acumen with the willingness to act in partnership with management teams.

Benefits

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days

Pay

TBD

Schedule

TBD

Benefits

TBD

Skills

TBD

Benefits

TBD

The Next Step

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