Manager Lab Ops Outreach

About the role

Manages all aspects of Laboratory Outreach Operations, including courier pick up/delivery, client supply needs, pre-analytical functions (draw stations, phlebotomy, and processing), resolution, send outs, and customer service.

Responsibilities

• Regularly works with marketing, pathologists, managers, directors, and LIS staff.
• Plans and implements the required systems and procedures to achieve financial and operational goals within specified timeframe and budget.
• Supports and utilizes LEAN principles/productivity standards.
• Contributes to the formation of the vision, policies, standards and culture.
• Manages all aspects for work processes for the following departments; couriers, client services, processing, phlebotomy, storeroom, patient service centers (draw stations), resolution, and send outs.
• Looks for opportunities to streamline and cross train for efficiency in workflow as well as productivity standards.
• Interviews and hires staff in areas of responsibility.
• Ensures appropriateness of staff orientation and competency materials and coordinates completion according to facility and regulatory guidelines.
• Completes performance evaluations for direct report personnel.
• Performs disciplinary action when indicated.
• Writes and maintains work group job descriptions.
• Ensures compliance with the requirements of laboratory regulatory and accrediting agencies.
• Serves on hospital or departmental committees as assigned.
• Other tasks/duties as assigned by director.

Requirements

• Bachelor's degree in medical technology or related field required.
• Master’s Degree in Healthcare Administration or Business Administration is preferred.
• Certification by the American Society of Clinical Pathologists (ASCP) as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) required.
• Five (5) years’ clinical lab experience required.
• Minimum of three (3) years’ supervisory experience required.
• Valid driver’s/Chauffeurs License required, must meet Mercy’s Motor Vehicle Safety Standards, be at least 18 years of age, and be eligible to drive per Iowa state law.
• Knowledge of applicable federal, state, and regulatory standards and regulations required.
• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.