Manager Lab Ops Outreach

About the role

Manages all aspects of Laboratory Outreach Operations, including courier pick up/delivery, client supply needs, pre-analytical functions, resolution, send outs, and customer service.

Responsibilities

• Works with marketing, pathologists, managers, directors, and LIS staff.
• Plans and implements required systems and procedures to achieve financial and operational goals within specified timeframe and budget.
• Supports and utilizes LEAN principles/productivity standards.
• Contributes to the formation of the vision, policies, standards and culture.
• Manages work processes for couriers, client services, processing, phlebotomy, storeroom, patient service centers (draw stations), resolution, and send outs.
• Strives for efficiency and productivity through workflow streamlining and cross-training.
• Interviews and hires staff in areas of responsibility.
• Ensures appropriateness of staff orientation and competency materials and coordinates their completion according to facility and regulatory guidelines.
• Completes performance evaluations for direct report personnel.
• Performs disciplinary action when indicated.
• Writes and maintains work group job descriptions.
• Ensures compliance with laboratory regulatory and accrediting agency requirements.
• Maintains standard operating policies and procedures that adhere to the Laboratory’s document control system.
• Aids the Laboratory Director in developing budgets and monitors expenses relevant to area of management.
• Develops and maintains quality management systems and performance improvement initiatives.
• Coordinates and facilitates the change process.
• Serves on hospital or departmental committees as assigned.
• Performs other tasks/duties as assigned by director.

Requirements

• Bachelor's degree in medical technology or related field required.
• Master’s Degree in Healthcare Administration or Business Administration preferred.
• Certification by the American Society of Clinical Pathologists (ASCP) as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) required.
• Five (5) years' clinical lab experience required.
• Minimum of three (3) years' supervisory experience required.
• Valid driver’s/Chauffeurs License required, must meet Mercy’s Motor Vehicle Safety Standards, be at least 18 years of age, and be eligible to drive per Iowa state law.
• Knowledge of applicable federal, state, and regulatory standards and regulations required.
• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.