Manager, L2O Innovation

About the role

The Global Prospect to Cash Innovation team focuses on Customer 360 Insights. You will play a critical role in enabling Sales teams with actionable insights across the full customer lifecycle.

Responsibilities

• Serve as a Subject Matter Expert and trusted advisor on Contact Strategy and Customer Lifecycle Insights across pre- and post-sales motions
• Identify opportunities to better leverage customer and contact data to drive engagement, retention, and expansion
• Develop recommendations for both quick wins and long-term transformation initiatives grounded in data, AI-driven insights, and industry best practices
• Analyze customer lifecycle trends (lead → opportunity → customer → renewal/expansion) to identify gaps and opportunities
• Define and track KPIs across the full Customer 360 journey, supporting QBRs and executive reporting
• Evaluate seller interaction patterns with contacts and accounts to inform global standards and engagement strategies
• Partner with Enablement and Change Management teams to ensure sellers are equipped to act on insights effectively

Requirements

• 6+ years (Mgr) of experience in Sales Operations, Revenue Operations, Customer Success Operations, or similar roles focused on process and insights
• Strong understanding of the full customer journey, including sales, onboarding, retention, and expansion
• Proven ability to translate customer and contact data into actionable insights that improve seller performance and customer outcomes
• Experience bridging Sales and Customer Success processes to create seamless handoffs and lifecycle continuity
• Proficiency in developing process documentation, lifecycle frameworks, and playbooks that drive adoption and efficiency
• Experience working with global, cross-functional teams and influencing senior stakeholders
• Strong ability to identify patterns in customer behavior, engagement, and lifecycle performance
• Demonstrated success improving efficiency and effectiveness across customer-facing processes
• Ability to identify lifecycle gaps (e.g., poor handoffs, underutilized contacts) and implement scalable solutions
• Deep understanding of seller workflows and how to embed insights into their day-to-day activities

Qualifications

• Preferred Qualifications
• Content Creation: Proficiency in developing process documentation, lifecycle frameworks, and playbooks that drive adoption and efficiency
• Stakeholder Alignment: Experience working with global, cross-functional teams and influencing senior stakeholders
• Problem-Solving: Ability to identify lifecycle gaps (e.g., poor handoffs, underutilized contacts) and implement scalable solutions
• Seller Focus: Deep understanding of seller workflows and how to embed insights into their day-to-day activities

Skills

• Customer Lifecycle Expertise
• Data & Insights Orientation
• Sales & Post-Sales Alignment
• Content Creation
• Stakeholder Alignment
• Problem-Solving
• Seller Focus

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $164,000 - $177,600 annually.

Schedule

N/A