Manager, Knowledge Management Solutions

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're committed to providing transformational opportunities for our employees by investing in their growth and aspire to create a culture built on trust, care, inclusion, and fun.

This role is hybrid, performed both from home and from a LinkedIn office on select days, based in either Sunnyvale, San Francisco, Mountain View, New York, or Omaha.

About the role

The Knowledge Management Solutions (KMS) team at LinkedIn creates and delivers self-service content for LinkedIn’s members, customers, and employees. The team develops instructional, procedural, and technical content using both traditional and AI-powered methods, making it available externally through help centers, virtual chat assistants, and in-product experiences (including AI/GAI-powered solutions). Employees also use this content internally through enterprise search systems and CRMs.

We are seeking a Manager, Knowledge Management Solutions to lead the content strategy and authoring of these self-service resources. This role focuses on talent development, team strategy, and execution toward LinkedIn’s self-service goals, requiring strong communication skills to engage with global teams and business partners.

Responsibilities

• Hire, manage, and develop a mid-size team spanning multiple areas of expertise and/or locations.
• Partner with peer managers and cross-functional groups to align team goals, priorities, and roadmaps with business needs.
• Build subject matter expertise for designated lines of business and lead content strategy and creation to deliver clear, relevant information to members and customers.
• Leverage insights and analytics to optimize content performance and drive experimentation for continuous improvement.
• Evolve content systems at scale by combining structured content, automation, reuse, and AI-assisted workflows.
• Own intake, prioritization, and capacity planning across team initiatives.
• Lead organizational change by adapting team skills and processes to meet emerging needs.
• Inspire, motivate, and develop high-performing teams while modeling LinkedIn’s culture and values.
• Coach and mentor team members to support their growth and career development.

Requirements

• Bachelor’s degree in Journalism, English, Computer Science, or equivalent working experience.
• 8+ years in content strategy, knowledge management, content management, content operations, or technical writing.
• 5+ years of experience with enterprise content management systems such as Adobe Experience Manager (AEM) Guides.
• 5+ years of experience in DITA, structured writing, content reuse, and topic-based authoring.
• 5+ years of demonstrated analytical, organizational, and project management skills.
• 3+ years in a leadership role, including managing, coaching, and developing team members.

Preferred Qualifications

• Experience in content creation and validation for GAI/AI conversational interfaces and familiarity with prompt engineering principles.
• Knowledge of content governance frameworks and editorial standards.
• Experience in forecasting and capacity planning using business data.
• Strong interpersonal skills, including building authentic partnerships across multiple locations and handling escalations.
• Demonstrated knowledge of AI-powered content development processes and tooling.
• Ability to adapt to changing business needs in a fast-paced environment.
• Expertise in managing cross-functional projects and collaborating with technical and business teams.
• Experience in stakeholder management and executive communication.
• Experience defining and tracking performance metrics with strong analytical skills.
• Proficiency in Jira and Confluence.
• Strong understanding of the content development lifecycle, including metadata models and information architecture.

Skills

• Content Strategy or Technical Writing
• Cross-functional Collaboration
• People Management
• Change Management & Adoption
• Strategic Thinking
• AI in Content Development & Systems

Pay

The pay range for this role is $115,000 to $186,000. Actual compensation is based on factors such as skill set, depth of experience, certifications, and work location. The total compensation package may also include annual performance bonus, stock, benefits, and other incentive plans.