Knowledge Management Manager

About Our Client

The organization operates at the intersection of Digital, AI, and technology adoption, focusing on strengthening enterprise-wide knowledge management and learning enablement. It addresses the challenge of transforming complex knowledge into reusable assets and scaling digital capabilities across the enterprise through structured content management, use case curation, and network-based change enablement.

About the Opportunity

The Manager, Knowledge Management & Technology Learning Enablement supports the enablement and training strategy for Digital, AI, and technology adoption. This role accelerates enterprise adoption by establishing scalable systems for knowledge capture, managing learning content, curating technology and AI use cases, and facilitating collaboration across the organization. The position contributes to improved access to learning resources, greater reuse of knowledge assets, increased visibility of AI use cases, and effective coordination of change networks.

Responsibilities

• Develop and manage knowledge management and operational approaches for Digital, AI, and technology learning content.
• Manage curated internal and external content, including materials generated through training and enablement activities.
• Define and maintain standards for content organization, taxonomy, tagging, metadata, version control, lifecycle management, and accessibility.
• Ensure learning materials remain current, structured, searchable, accessible, and reusable.
• Establish governance practices that balance consistency, speed, and scalability.
• Oversee the publishing and distribution of enablement content through enterprise communication channels.
• Translate learning activities and technology use cases into practical enterprise-facing content.
• Partner with stakeholders to increase content visibility, accessibility, and sustained use.
• Manage the logistics and operations of the AI Champion Network.
• Curate, track, organize, and share use cases generated through AI Champion activities.
• Coordinate with AI Champions and internal teams to identify, document, and organize relevant use cases.
• Support enterprise AI capability building by organizing and distributing relevant use cases and learning resources.
• Partner with Digital, Data, AI, and platform teams to support enablement for new tools, technologies, and pilots.
• Apply adult learning principles to create practical, scalable, and engaging content.
• Improve IT onboarding and role-based learning materials.
• Support learning journeys and ensure training content aligns with learning objectives.
• Create reusable assets from live training sessions and asynchronous learning activities.
• Conduct gap analyses to identify duplicated content, missing resources, and opportunities to improve knowledge reuse.
• Collect feedback and usage data to improve content quality and learning effectiveness.
• Track metrics related to content health, use case sharing, adoption, and enablement effectiveness.
• Continuously improve knowledge flow, use case visibility, and enterprise learning systems.

Requirements

• Bachelor's degree or equivalent experience in information systems, business, learning and development, communications, life sciences, or a related field.
• Minimum 8 years of relevant experience in knowledge management, learning enablement, content operations, change enablement, communications, or a related discipline.
• Experience managing structured content and learning materials within technology or digital environments.
• Strong ability to organize, govern, and scale content across diverse sources, platforms, and stakeholder groups.
• Proven experience supporting training, organizational development, or capability-building initiatives related to AI.
• Demonstrated AI capability, including appropriate tool selection, validation of outputs, responsible AI usage, and identification of opportunities to improve practices.