Manager, Key Accounts

About the role

The Opportunity:

Reporting to the Senior Director of Key & National Accounts, the Key Accounts Manager will manage the headquarters relationships, strategy, and performance of a defined portfolio of key account agencies and consortia. This position is instrumental in driving top-line activity and is growth-focused and aligned with Scenic Group’s market strategy and commercial objectives.

Responsibilities

• Own and deliver sales performance for assigned key accounts and consortia
• Develop and execute strategic account plans to deliver passenger and revenue targets
• Identify opportunities for growth through successful data analysis and thorough understanding of partner business models and capabilities
• Utilize CRM & data systems (HubSpot & Power BI preferred) to manage affiliated agencies, track opportunities, and support forecasting
• Serve as primary relationship owner for assigned accounts, acting as the senior point of contact
• Conduct regular business reviews, strategy sessions, and performance tracking
• Act as senior escalation point-of-contact for account-level issues, converting challenges into growth opportunities
• Participate in agency events including national conferences, top producer events, luxury and river specific events, familiarization sailings and inaugurals, amongst others.
• Develop and manage co-op marketing plans collaboratively with key accounts and internal leadership
• Oversee execution of campaigns, events, and promotions tied to measurable results
• Participate in trade conferences and industry events, often including evenings and/or weekends and occasional international travel, to support commercial objectives and account growth
• Partner cross-functionally to align sales, marketing, and commercial execution
• Provide consistent feedback and insights to leadership on market conditions and competitive dynamics
• Work effectively within designated budgets, ensuring alignment to ROI and commercial priorities

Requirements

• Bachelor's Degree (Business, Marketing or Communications preferred) or any equivalent combination of relevant education and work experience
• Minimum of 3+ years of B2B sales experience
• Experience in headquarter level management & partnership
• 5+ years of cruise industry sales experience, preferred

Qualifications

• Strong understanding of the trade sales channels within the hospitality industry
• Strong organizational skills and ability to manage and prioritize multiple projects based on business-critical needs
• Excellent presentation & persuasion skills (in-person and virtual)
• Aptitude for problem-solving and strong critical thinking skills
• Proven success in a fast-paced environment
• Successful in meeting deadlines
• Ability to clearly communicate and present information to stakeholders at all levels of the business, both internally and externally
• Expertise in building presentation decks and data visualization tools
• Comprehensive knowledge of Microsoft Excel, and PowerPoint
• Exemplary budget management

Skills

• Expertise in building presentation decks and data visualization tools
• Comprehensive knowledge of Microsoft Excel, and PowerPoint
• Exemplary budget management