Manager, Key Account Sales, Retail & E-Commerce

About the role

The Manager, Key Account Sales, Retail & E-Commerce manages sales for a predefined group of customers in the Business-to-Consumer Retail and E-Commerce channels. This role maintains relationships with buyers at assigned accounts, drives sales through inventory and promo management, and positions new products to drive net new revenue opportunities.

Responsibilities

• Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans
• Maintain high levels of customer service, engagement, and account management, while keeping company interests and profitability in mind
• Engage with customers by phone and email, but also via on-site presence, such as through trade shows, national/regional meetings, Quarterly Business Reviews (QBRs), and more
• Coordinate advertising plans, promo schedules, funding negotiations, and all subsequent accounting of plans
• Plan product assortment, develop plan-o-grams, determine/support product transitions, special offers, stock levels, web developments, and more
• Coordinate/support special projects for the Sales teams and customers, as governed by the greatest needs at the time
• Drive cross-functional collaboration toward placement of non-divisional SKUs
• Manage inventory planning and communications for remanufactured machine stock
• Accurately forecast supplies, hardware, and refurbished hardware monthly, based on seasonality, market trends, planned promotions, & product availability
• Communicate and collaborate regularly with credit, advertising, supply chain, logistics, and others to identify and resolve issues that arise
• Complete monthly reports, provide competitive updates, and escalate issues to management
• Attend and actively participate in meetings with manager, team, division, and others as scheduled
• Stay up to date on current market trends and business applications

Qualifications

• Education: Bachelor's Degree (or equivalent experience) in Business, Marketing, or related field preferred
• Experience: Minimum 7 years Experience:Managing sales accounts, with an emphasis on driving sales resultsBuilding rapport in a customer/client-facing role Minimum 4 years Professional experience in a related industry or in learning new products/technology quickly
• Software/Technical Skills: Intermediate Microsoft Office (Word, Outlook, PowerPoint, Excel)
• Other Skills/Knowledge/Abilities: Demonstrated ability to increase sales and close on accountsAbility to plan and orchestrate events/projects through time management, organization, and follow-upAbility to collaborate and build strong relationships with internal stakeholders and external clientsAbility to diagnose customer issues & problem-solve for solutionsCommunication skills (verbal/written/interpersonal)

Benefits

• Comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment.
• Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately.
• Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.

Pay

The targeted base salary range for this position is $ 75,000.00- $ 95,000.00 per year.Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Schedule

This role is a remote field-based role. A fixed office schedule is not an expectation of the position. The defined sales territory for this role is Central or Eastern. Travel is expected throughout the territory up to 60 % of the time, or an average of 6-8 trips per quarter, dependent on business need.