Account Manager, Retail

About the role

The Account Manager at Twelve is responsible for overseeing all aspects of client management, from proactively managing briefs through production to cultivating and securing long-term partnerships. Acting as the primary client liaison, this role ensures seamless communication, alignment, and execution across internal teams, including creative, development, and production teams.

Responsibilities

• Proactively manage all new client briefs through production.
• Efficiently manage all daily external client communication relating to active briefs through production.
• Cook up and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment.
• Lead the project management of all internal partners to respect Twelve’s expected response times and client’s ASL’s.
• Track and cultivate new business activity, regularly engaging with prospective clients to develop partnerships and identify growth opportunities, and providing weekly status updates to stakeholders.
• Nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-ups.
• Define and implement tailored client strategies to identify opportunities for growth, address client-specific challenges, and exceed sales and account targets.
• Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate additional opportunities for Twelve.
• Lead RFP and tender submissions, leveraging internal resources to deliver compelling, competitive proposals and secure new opportunities.
• Mind the industry trends and client feedback to inform strategy, maintain a competitive edge, and ensure Twelve’s solutions remain relevant and impactful.

Requirements

• 5yrs+ experience in a similar role within the retail, beauty or luxury industry.
• Highly analytical with the ability to think strategically and be a confident decision-maker.
• Ability to manage multiple clients and multiple tasks efficiently in a professional and respectful manner.
• Be a creative problem-solver who will tenaciously and autonomously seek and provide viable solutions to both internal and external challenges.
• Negotiation skills

What You Can Expect

• Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
• Hybrid work environment
• Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)
• Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
• Paid Parental Leave
• Family planning and wellness benefits
• Summer Fridays
• Discretionary Bonuses
• Salary: $75 - $85k depending on experience