Manager, Key Account Sales, Retail & E-Commerce

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) has over 70 years of operations in the United States, with our Americas headquarters located in Bridgewater, New Jersey.

About the Role

The Manager, Key Account Sales, Retail & E-Commerce manages sales for a predefined group of customers in the Business-to-Consumer Retail and E-Commerce channels. This role maintains relationships with buyers at assigned accounts, drives sales through inventory and promo management, and positions new products to drive net new revenue opportunities. The focus is on printers, multi-function devices, standalone scanners, labelers, and their corollary consumables and accessories. This position manages a defined sales quota and works closely with product and channel marketing teams to promote consistent messaging and execute division strategies. The role is field-based, requiring up to 60% travel within the Central or Eastern Regions.

Responsibilities

• Account Management, Selling, & Customer Engagement
  • Identify and achieve sales revenue goals for accounts while maintaining profitability based on predetermined budget plans.
  • Maintain high levels of customer service, engagement, and account management.
  • Engage with customers via phone, email, and on-site presence (trade shows, national/regional meetings, Quarterly Business Reviews).
• Advertising & Promotional Strategy
  • Coordinate advertising plans, promo schedules, funding negotiations, and accounting of plans.
  • Plan product assortment, develop plan-o-grams, support product transitions, special offers, stock levels, and web developments.
• Special Projects & Initiatives
  • Coordinate/support special projects for Sales teams and customers, including cross-functional collaboration for non-divisional SKUs.
  • Manage inventory planning and communications for remanufactured machine stock.
• Demand Planning & Forecasting
  • Accurately forecast supplies, hardware, and refurbished hardware monthly based on seasonality, market trends, promotions, and product availability.
  • Collaborate with credit, advertising, supply chain, and logistics teams to resolve issues.
• Administration & Reporting
  • Complete monthly reports, provide competitive updates, and escalate issues to management.
  • Attend and participate in meetings with manager, team, division, and others.
  • Stay updated on current market trends and business applications.

Requirements

• Education: Bachelor's Degree (or equivalent experience) in Business, Marketing, or related field preferred.
• Experience:
  • Minimum 7 years managing sales accounts, with an emphasis on driving sales results.
  • Minimum 4 years in a customer/client-facing role or in learning new products/technology quickly.
  • Professional experience in a related industry preferred.
• Skills:
  • Basic understanding of computer peripherals (e.g., printers, fax machines, MFC products).
  • Basic knowledge of inventory and Customer Relationship Management (CRM) tools (preferably Salesforce).
  • Demonstrated ability to increase sales and close accounts.
  • Strong time management, organization, and follow-up skills for planning events/projects.
  • Ability to collaborate and build relationships with internal stakeholders and external clients.
  • Problem-solving skills to diagnose customer issues and propose solutions.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to craft and deliver professional presentations to all organizational levels.

Pay

The targeted base salary range for this position is $75,000.00–$95,000.00 per year, determined by education, experience, knowledge, skills, internal equity, and market data.

Additional compensation includes:

• A $22,000.00 annual sales bonus at 100% of target, with potential to exceed based on individual performance.
• A 6.86% annual bonus at 100% of target, with potential to exceed based on company performance.
• A monthly auto allowance for vehicle maintenance (independent of mileage reimbursement under the Travel & Entertainment policy).

Benefits

• Comprehensive health, vision, and dental insurance effective from day one.
• 401(k) retirement savings plan with up to 100% match on the first 4% of employee contributions (vesting immediately).
• Educational assistance program reimbursing up to 100% of tuition, lab fees, textbooks, and related expenses for qualifying programs.

Schedule

This is a remote, field-based role with no fixed office schedule. Travel is expected up to 60% of the time, averaging 6–8 trips per quarter, depending on business needs.

Why Work at Brother?

Brother USA is recognized as a best place to work, reflecting our commitment to an inclusive, collaborative, customer-centric, and socially responsible culture. We offer work-life balance and flexibility through policies such as hybrid schedules, casual dress code, and flexible Fridays. Our commitment to employee growth includes facilitated courses, certificate programs, and self-paced learning resources.