Key Account Manager, Consumer Business Unit (E-Commerce)

Description

The Best Experience Company's tagline is "The Best Experience Company." This embodies the company's commitment to providing exceptional experiences for its associates, consumers, and partners. As North America's premier window covering company, Springs Window Fashions aims to create the Best Experience for everyone. If you're excited about joining a team dedicated to delivering Best Experiences, we'd love to hear from you!

Objectives & Outcomes

The Key Account Manager (KAM) is responsible for driving long-term profitable growth and achieving budgeted sales and profit objectives across assigned customer accounts. This role involves developing a deep understanding of customer needs, market dynamics, and competitive positioning to strategically grow the business through fact-based selling, assortment management, pricing, promotions, and partnership development.

• Lead customer relationships
• Collaborate cross-functionally
• Utilize data-driven insights to maximize market share, sales growth, and profitability
• Deliver best-in-class customer support and execution

Customer & Business Development

Evaluate customer needs and identify profitable growth opportunities through assortment, pricing, promotions, merchandising, and new product initiatives. Maintain extensive knowledge of customer assortments, category performance, market share shifts, competitive activity, and pricing strategies. Support development of business cases, presentations, and strategic recommendations for both internal and external stakeholders.

• Assess and review online assortment, pricing, imagery, and content issues to ensure a seamless customer experience
• Comfortable working in fast-paced environments with frequent system updates, promotional changes, and evolving retailer requirements

Sales & Financial Ownership

Own achievement of budgeted sales and profit objectives for assigned accounts. Monitor performance against forecasts and adjust strategies as needed to achieve objectives. Lead and support initiatives designed to drive sales growth, including promotional programs, pricing strategies, product launches, field support initiatives, and omnichannel marketing efforts. Help negotiate promotional programs and customer agreements to maximize sales and profitability.

Requirements

• Bachelor’s degree required, preferably in Business, Marketing, or related field
• 3+ years of sales, account management, category management, or related business experience preferred

Education & Experience

Education and experience requirements include:

• Bachelor’s degree required
• 3+ years of relevant work experience preferred

Knowledge, Skills & Abilities

Key skills and abilities include:

• E-Commerce & Technical Skills: Comfortable learning and managing customer backend systems and online product content platforms
• Interpersonal & Communication Skills: Strong relationship-building and communication skills
• Proactive, responsive, collaborative, and customer-focused
• Ability to influence cross-functional teams and manage multiple priorities effectively
• Analytical & Financial Acumen: Fact-based decision maker with strong analytical and problem-solving skills
• Ability to interpret financials, sales trends, consumer insights, and market data to drive strategic recommendations
• Selling & Business Development: Demonstrated strengths in solution-based selling and utilizing data to drive growth opportunities
• Strategic & Conceptual Thinking: Innovative and creative thinker with the ability to develop customer-focused solutions
• Identify new opportunities and differentiate SWF within the marketplace