Manager, IT Systems

This is a Fully Remote Job About Our Client:The organization operates in the IT infrastructure and systems management space, addressing the need for secure, reliable, and scalable technology environments. It focuses on maintaining modern enterprise infrastructure and tools while supporting growth through effective systems administration and IT operations. About the Opportunity:The MANAGER, IT SYSTEMS role is a hands-on leadership position responsible for guiding a small team of system administrators toward delivering secure and scalable IT infrastructure. This role shapes team priorities, provides technical direction, and ensures operational excellence, directly impacting the organization's ability to maintain robust IT systems aligned with business needs. Responsibilities:Lead, coach, and develop a system administration team, managing hiring and performanceSet team priorities and manage coverage including on-call rotationsFoster a culture of accountability and continuous improvementProvide technical guidance and delegate tasks effectivelyManage systems administration operations including ticketing, SLAs, patching, and complianceArchitect, deploy, and maintain IT infrastructure ensuring security and scalabilityOversee core security tools such as firewalls, IDS, MDM, antivirus, and encryptionAdminister enterprise platforms including AD/LDAP, Entra ID, Intune, Microsoft 365, Zoom, GitHub, and Atlassian SuiteGovern access to AI tools like Claude, ChatGPT, and FellowLead major incident resolutions and root-cause investigationsReview and approve critical system changesDevelop automation scripts to reduce manual workIdentify gaps in processes and establish scalable workflows and documentationSupport complex technical issues and escalations, remaining hands-on as neededCollaborate cross-functionally to align team priorities and resolve issuesPartner with other leaders on initiatives and projectsExercise judgment in decision-making and escalation Requirements:Bachelor's degree in IT, Computer Science, or equivalent experienceAt least 8 years of progressive IT experience in systems administration and end-user supportMinimum 3 years of experience leading or supervising IT staffStrong expertise in Microsoft infrastructure including AD, Intune, and Entra IDExperience with ITSM platforms and SLA-based service deliveryWorking knowledge of AWS, GCP, or Azure and tools like Atlassian and Microsoft 365Strong problem-solving, judgment, and stakeholder management skillsAbility to prioritize competing demands and make decisions supporting team and business goals Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.