Manager, IT Systems Administration & Operations

About the role

The Manager, IT Systems Administration and Operations at Crocs, Inc. is a dual-role leader responsible for driving endpoint management initiatives, overseeing core systems infrastructure, and leading a team of IT professionals.

Responsibilities

• Serve as a technical lead for all endpoint management and systems administration operational activities.
• Acts as an agent of change driving continuous improvement in processes, documentation, and service quality.
• Build and implement standards, procedures, and guidelines for endpoint deployment, patching, security, and lifecycle management.
• Partner with Service Desk, Infrastructure, Security, and Engineering teams to ensure seamless support and escalation paths.
• Lead system upgrades, migrations, and new technology deployments with a focus on scalability and security.
• Manage endpoint platforms (Microsoft Intune, Patch-my-PC, and JAMF required)
• Oversee software packaging, deployment, and patching across Windows, macOS, and mobile devices.
• Support upgrade and maintenance cadence in partnership with IT Security
• Ensure compliance with security policies through endpoint hardening and configuration baselines.
• Maintain and support core IT infrastructure, including servers (Windows/Linux), Firewall upgrades, Active Directory, DNS, DHCP, file/print services, Exchange mailboxes, virtualization platforms, SharePoint, and cloud services (Azure).
• Monitor system health, resolving performance issues, and perform regular maintenance.
• Support backup, disaster recovery, and business continuity strategies.
• Lead, mentor, and develop a Tier II systems administration team of 3-5 staff.
• Own remediation strategies for COTS applications and ensure timely resolution of application issues.
• Assign tasks, review technical work, and support career development for team members.
• Enforce security controls, endpoint encryption, and vulnerability management protocols.
• Partner with Information Security to remediate vulnerabilities and address audit findings.
• Documentation & Reporting:
• Maintain clear and comprehensive documentation of systems, procedures, and configurations.
• Generate regular reports on endpoint compliance, system health, and performance KPIs.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 5+ years of experience in systems or endpoint administration.
• 2+ years of team leadership or technical lead experience.
• Proficiency with tools such as Microsoft Endpoint Manager (Intune required), Active Directory, PowerShell, VMware, and Office 365.
• Solid understanding of networking, security best practices, and ITIL principles.
• Certifications such as MCSA/MCSE, Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Security+, or ITIL Foundation.
• Experience with mobile device management (MDM), EDR platforms, and cloud-native infrastructure.
• Familiarity with scripting and automation (PowerShell, Python, Bash, etc.).
• Strategic thinking and problem-solving.
• Strong communication and interpersonal skills.
• Ability to lead and mentor in a fast-paced, technically diverse environment.
• Dedication to continuous improvement and innovation.

Qualifications

• Must have a Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• Must have 5+ years of experience in systems or endpoint administration.
• Must have 2+ years of team leadership or technical lead experience.
• Must have proficiency with tools such as Microsoft Endpoint Manager (Intune required), Active Directory, PowerShell, VMware, and Office 365.
• Must have solid understanding of networking, security best practices, and ITIL principles.
• Must have certifications such as MCSA/MCSE, Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Security+, or ITIL Foundation.
• Must have experience with mobile device management (MDM), EDR platforms, and cloud-native infrastructure.
• Must have familiarity with scripting and automation (PowerShell, Python, Bash, etc.).
• Must have strategic thinking and problem-solving skills.
• Must have strong communication and interpersonal skills.
• Must have ability to lead and mentor in a fast-paced, technically diverse environment.
• Must have dedication to continuous improvement and innovation.

Skills

• Technical Expertise: Endpoint Management, Systems Administration, Identity Services, Core Workplace Technologies.
• Leadership: Team Leadership, Technical Lead Experience.
• Tool Proficiency: Microsoft Endpoint Manager (Intune), Active Directory, PowerShell, VMware, Office 365.
• Security Knowledge: Networking, Security Best Practices, ITIL Principles.
• Automation: Scripting and Automation (PowerShell, Python, Bash, etc.).
• Problem Solving: Strategic Thinking, Problem Solving.
• Communication: Strong Communication, Interpersonal Skills.
• Team Development: Lead, Mentor, Develop a Team.
• Security Controls: Enforcement of Security Controls, Endpoint Encryption, Vulnerability Management Protocols.
• Collaboration: Partner with Service Desk, Infrastructure, Security, and Engineering Teams.

Benefits

• Medical, Dental, Vision Coverage.
• Life and AD&D Insurance.
• Short and Long-Term Disability Coverage.
• Paid Time Off.
• Employee Assistance Program.
• Participation in a 401k Program that includes Company Match.
• Many Additional Voluntary Benefits.

Pay

$105,000 - $125,000

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

Schedule

This role has been aligned to the Collaborator persona. In-office requirements vary by work persona: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote).

Company Information

Crocs, Inc. is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

This organization participates in E-Verify.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.