IT Manager - Systems Administration

Key Responsibilities

• Ensure application and service uptime.
• Report outages quickly and aggressively pursue remediation.
• Ensure appropriate security controls are implemented and maintained across applications and services.
• Collaborate with other teams to perform audits/health checks and to complete remediation work.
• Plan and manage the installation of upgrades and patches across the IT environment.
• Oversee vendor management for applications and services that the Systems Administration teams own or are the stewards of.
• Including contract negotiations and budgeting.
• Manage individual contributor workload, ensuring alignment with corporate priorities.
• Adjusts workload and priorities as necessary.
• Maintain an up-to-date list of primary and secondary contacts for enterprise applications and services.
• Regularly meets with business units to ensure their needs are met and to identify shadow IT.
• Ensure the development of operating procedures and technical diagrams.

Strategic Initiative Management

• Lead cross-functional, enterprise-level initiatives with high visibility and complexity.
• Partner with project sponsors and business leaders to define scope, objectives, success metrics, and outcomes.
• Translate strategic goals into executable project plans and roadmaps.
• Proactively manage risks, issues, dependencies, and changes to ensure successful delivery.
• Ensure initiatives deliver measurable business value and align with strategic priorities.
• Facilitate corporate-level communication, decision-making, and escalation as needed.

Project Delivery & Execution

• Plan, execute, monitor, and close IT projects in accordance with established standards.
• Manage project schedules, budgets, resources, and vendor engagements.
• Sure project updates and time tracking are completed within established guidelines.
• Lead and motivate cross-functional project teams without direct authority.
• Ensure clear communication of project status, milestones, risks, and impacts to stakeholders.
• Apply continuous improvement practices based on lessons learned and project retrospectives.

Stakeholder & Leadership Collaboration

• Serve as a trusted partner to IT leadership, business stakeholders, and executive sponsors.
• Balance competing priorities across multiple initiatives while maintaining delivery discipline.
• Influence change by promoting transparency, accountability, and outcomes-based execution.