Manager IT Operations @ Turion Space

About the role

At Turion, our IT Ops team builds the corporate infrastructure that enables employees to design, build, and operate spacecraft. The IT Ops Manager oversees the operational direction of the team, setting standards for support and systems work, serving as the primary escalation point for complex issues, and driving process improvement.

Responsibilities

• Own IT Ops team execution: set priorities, manage workload across support and infrastructure tracks, and ensure consistent service delivery
• Identify, build, and maintain automation for recurring IT workflows like onboarding/offboarding, provisioning, patching, endpoint configuration, ticket routing, and reporting
• Serve as the escalation path for high severity issues, lead root cause analysis and drive resolution for recurring problems
• Define and maintain team runbooks, support workflows, SLAs, and tooling standards
• Manage the help desk function (Jira Service Management), including ticket triage, queue health, response metrics, and customer satisfaction
• Oversee hardware lifecycle management: procurement, imaging, deployment, and decommissioning of endpoints and peripherals
• Drive IT Ops projects like storage and backup modernization, virtualization platform buildout, IT automation, and helpdesk maturity improvements
• Cook up with Platform Engineering, InfoSec, Enterprise Technology, and Industrial Security to align IT Ops work with broader infrastructure, compliance, and security requirements
• Hire, mentor, and develop the IT Ops team; establish clear career progression and performance expectations

Requirements

• 5+ years in IT operations, systems administration, or infrastructure support, with at least 2 years in a team lead or supervisory role
• Strong scripting and automation skills (PowerShell, Bash, Python, or equivalent) with a track record of eliminating manual IT processes
• Hands-on experience managing a help desk or service desk function, including ticket systems, SLAs, and support metrics
• Strong working knowledge of endpoint management, hardware lifecycle, networking fundamentals
• Strong working knowledge of Windows and Linux environments
• Experience with IT service management tooling (Jira Service Management, ServiceNow, or equivalent)
• Demonstrated ability to balance reactive support workloads with planned project work across a small team
• Clear, structured communicator; can translate technical issues into business context for leadership

Preferred Qualifications

• Experience in a regulated or security-sensitive environment (defense, aerospace, government contracting)
• Familiarity with ITAR/EAR, CUI handling, or CMMC compliance requirements as they relate to IT operations
• Experience building out IT operations at a growing company like standing up processes, tooling, and team structure from an early stage
• Experience integrating IT automation with CI/CD pipelines, infrastructure-as-code patterns, or API-driven workflows
• Experience with workflow automation platforms (Power Platform, n8n, Make, or similar) for building self-service tools and automating business processes

Pay

$150,000 - $185,000

Schedule

N/A

Benefits

We offer a comprehensive compensation and benefits package designed to support the well-being and professional growth of our employees. In addition to a competitive base salary and company stock, determined by factors such as job-related knowledge, education, skills, experience, and market demand, full-time employees are eligible for:

• Equity: Receive equity in Turion Space, letting you benefit from the company's success
• Health Insurance: Comprehensive medical, dental, and vision coverage for employees and their dependents
• Retail Retirement Plans: Access to a 401(k) plan with a 3% Employer Direct Contribution to help you plan for your future
• Paid Time Off: Generous vacation days, personal days, sick days, and holidays to ensure you have time to recharge
• Parental Leave: Paid parental leave following the birth of a newborn or adoption
• Emotional Wellbeing: A no-cost Employee Assistance Program (EAP) to support you and your household’s emotional health and wellbeing
• Professional Development: Opportunities for ongoing internal training, workshops, and courses to advance your skills and career growth
• Team Building Activities: Regular social events, team outings, and company-sponsored activities to foster a positive work environment.