Manager, IT (OpenText Content Server)

Job Description

• Interacts directly with senior management to provide project information and recommendations.
• Analyzes and recommends resource requirements for multiple simultaneous information technology teams and products.
• Participates in setting and reviewing performance standards for information technology products, projects and resources.
• Performs specific duties based on assignment to a department, division, or unit within the NYCSCA.
• Performs related tasks.
• May perform the duties of Information Technology Specialist - A/B, such as:
  • Participates in the evaluation of hardware and software and assists in the creation of procurement documents.
  • Manages subordinates and maintains information technology systems, applications, and/or equipment.
  • Provides solutions to users regarding information technology issues and/or needs.
  • Makes information technology recommendations to senior management regarding systems, applications, and/or equipment.
  • Organizes the provision of training to information technology staff and/or users.
  • Develops Change management plans.
  • Develops and maintains information technology project plans and schedules.

Title Specific Tasks

• Administer, configure, and maintain OpenText Content Server (Livelink) environments.
• Manage system performance, availability, and reliability, including monitoring and troubleshooting.
• Implement and support Electronic Document Management (EDM) processes including document capture, storage, retrieval, and archival.
• Manage system performance, availability, and reliability, including monitoring and troubleshooting.
• Design and manage user roles, permissions, and security models to ensure compliance with organizational policies.
• Perform system upgrades, patches, and migrations as required.
• Create and maintain workflows, forms, and business process automations within OpenText.
• Collaborate with business stakeholders to gather requirements and implement content management solutions.
• Ensure compliance with records management, retention, and regulatory requirements.
• Support integrations between OpenText and other enterprise systems (e.g., ERP, Custom .Net applications).
• Create and maintain system documentation, SOPs, and user training materials.

Preferred Qualifications

• Experience with Sitecore administration (content management, user roles, publishing workflows).
• Exposure to content integration and API-based connectivity.
• Experience with compliance frameworks (e.g., SOX, GDPR, HIPAA).
• Certification in OpenText Content Server or related technologies.
• Strong attention to detail and organizational skills.
• Able to manage multiple priorities in a fast-paced environment.
• Strong collaboration and teamwork orientation.