Manager IT Gaming Systems

About the Role

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Manager, IT Gaming Systems to join our team for a contract opportunity in Cheyenne, WY.

Required Qualifications

• 5+ years of progressive IT experience, including support of enterprise applications, casino systems, gaming systems, or hospitality technology environments.
• Experience supporting casino or gaming operations, including slot systems, player tracking systems, kiosks, loyalty systems, gaming interfaces, or related platforms.
• Strong understanding of IT operations, incident management, change control, vendor management, and systems administration practices.
• Working knowledge of Microsoft Windows Server, SQL databases, networking fundamentals, Active Directory, and application support.
• Ability to troubleshoot complex application, interface, network, database, and infrastructure issues in a production environment.
• Experience coordinating with vendors, regulatory teams, business stakeholders, and technical teams.
• Strong documentation, communication, prioritization, and problem-solving skills.
• Ability to work in a fast-paced, 24/7 gaming or hospitality environment where system availability is critical.

Preferred Qualifications

• Experience with gaming platforms such as IGT (Preferred), Aristocrat/Oasis, Konami, Everi, ATI, TITO-related systems, kiosks, or similar casino technology platforms.
• Experience supporting multi-property or multi-jurisdiction gaming environments.
• Knowledge of gaming regulatory requirements, audit practices, data retention expectations, and system access controls.
• Experience with SQL reporting, data extracts, system integrations, APIs, or vendor-hosted applications.
• ITIL, CompTIA, Microsoft, Cisco, or gaming technology certifications preferred.
• Prior supervisory, lead, or management experience within an IT support or applications environment.

Responsibilities

• Manage daily support and administration of gaming systems, including slot management systems, player tracking, loyalty platforms, kiosks, bonusing, reporting interfaces, and related applications.
• Ensure gaming systems remain available, secure, properly monitored, and aligned with operational requirements.
• Partner with gaming operations, slot operations, marketing, finance, compliance, and property leadership to support business needs and resolve technology issues.
• Serve as the primary escalation point for gaming system incidents, outages, performance issues, and vendor-related support needs.
• Coordinate system upgrades, patches, configuration changes, conversions, integrations, and new gaming technology deployments.
• Support regulatory, audit, and compliance requirements related to gaming systems, access controls, change management, system logging, and documentation.
• Maintain accurate documentation of gaming systems, interfaces, vendor contacts, support procedures, configurations, and troubleshooting steps.
• Work with infrastructure, network, cybersecurity, and application teams to ensure gaming systems are properly integrated, backed up, secured, and monitored.
• Establish and follow change control procedures for gaming system updates, maintenance windows, and production changes.
• Coordinate with third-party vendors to manage support cases, project deliverables, system enhancements, and service level expectations.
• Provide operational reporting to IT leadership on system health, open issues, project status, risks, and recommended improvements.
• Lead or support technology projects involving gaming systems, casino applications, kiosks, player loyalty systems, integrations, and property expansions.
• Provide guidance, training, and technical direction to IT team members supporting gaming systems and casino operations.
• Promote a service-driven IT culture focused on proactive monitoring, timely communication, accountability, and operational excellence.

This response is AI-generated, for reference only.