Manager, IT Business Analysis

About the role

This position leads the Business Analysis function, overseeing requirements management, user stories, Confluence/SharePoint documentation, process modeling (Visio/Lucidchart/Draw.io), and advanced Excel analysis. This manager drives capacity planning, governance and delivery KPIs, stakeholder and vendor coordination via Teams/Outlook, and translates business needs into actionable technical solutions across Agile and Waterfall initiatives.

Responsibilities

• Lead and manage the Business Analysis team, allocating work by expertise, availability, and development goals
• Track, forecast, and report Business Analyst capacity to optimize utilization, improve planning accuracy, and prevent resource bottlenecks
• Standardize and improve Business Analysis processes, templates, and methodologies; maintain Confluence and SharePoint documentation
• Serve as escalation and decision point for Business Analysis work; remove blockers and drive continuous process improvement
• Align Business Analysis activities with IT leadership and PMO priorities; ensure requirements are captured, analyzed, and translated into technical solutions
• Oversee requirements and user stories; enforce process mapping with Visio/Lucidchart/Draw.io and advanced Excel
• Establish and report delivery KPIs (velocity, throughput); coordinate UAT and defect tracking; support change governance in ServiceNow when applicable

Required Qualifications

• Educational Requirements: Bachelor's degree from an accredited institution of higher education in a related field or an equivalent combination of education and/or experience.
• Required Experience: Five (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.

Preferred Qualifications

• Additional Preferred Qualifications: Certified Business Analysis Professional (CBAP) credential
• Preferred Educational Qualifications: An advanced degree from an accredited institution of higher education in a related field
• Preferred Experience: Experience using modern customer relationship management (CRM) systems; Experience with ServiceNow service and change management is a plus; Experience with Copilot agents is a plus

Knowledge, Skills, & Abilities

• ABILITIES: Ability to translate technical concepts for non-technical audiences and vice versa; UAT coordination and defect tracking tool proficiency; Able to handle multiple tasks or projects at one time, meeting assigned deadlines
• KNOWLEDGE: Experience in team leadership and people management for Business Analysis, including mentoring apprentices; Advanced knowledge and ability in process mapping and business process modeling in Visio, Lucidchart, and Draw.io; Experience with Microsoft Project for the Web or Planner Premium (project/portfolio tooling); Familiarity with Copilot agents; Familiarity with Power BI dashboards and reviews; Coordination with vendors, stakeholders, and cross-functional tech teams via Microsoft Teams and Outlook scheduling; Exposure to ServiceNow service and change management workflows; Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data cleanup, modeling)
• SKILLS: Strong customer service skills and phone and e-mail etiquette; Strong written communication for requirements, business cases, and technical documents; Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills; Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite); Advanced knowledge of delivery metrics and KPI tracking (velocity, throughput) and reporting; JIRA and Confluence proficiency; SharePoint lists for documentation and collaboration; CRM domain exposure; experience with Salesforce or comparable platforms; SDLC practices across Agile/Scrum/Kanban and Waterfall governance; Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data cleanup, modeling); Strong attention to detail and follow-up skills; Strong organizational practices for digital document management within the team

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Other Information

• This is a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position may travel 1% - 24% of the time

Background Check

- Credit Report
- Standard Enhanced