Business Analysis Manager

About the role

This role supports strategic and operational decision-making through reporting coordination, collaborator engagement, and governance of analytics-ready data assets. It contributes to the development, review, and socialization of standardized reporting and analytics solutions that support media performance analysis, business reporting, and operational decision-making across the organization.

The role collaborates with analytics, engineering, reporting, and business teams to help ensure data products and reporting solutions are aligned, accurate, and effectively adopted by collaborators. With a focus on supporting the Fiber product within the Broadband line of business, the position also partners across additional lines of business and brands to support broader organizational analytics initiatives.

Responsibilities

• Support the review, coordination, and socialization of standardized analytics and reporting datasets (“gold layer” objects) across business and analytics teams
• Partner with collaborators to improve understanding, adoption, and alignment of reporting and analytics solutions related to media engagement, delivery, and spend performance
• Maintain data readiness, reporting accuracy, and alignment between reporting outputs and source systems; identify gaps and coordinate resolution efforts with appropriate teams
• Assist with operational reporting activities, including manual report generation, data validation, and data loading processes within warehouse environments
• Develop and maintain documentation, instructional materials, process guides, and supporting reference materials for reporting and analytics solutions
• Apply SQL and reporting tools to perform basic analysis, validation, reconciliation, and troubleshooting activities across datasets and reporting outputs
• Support taxonomy governance efforts through regular review, refinement, documentation, and coordination with business and technical collaborators
• Build collaborative relationships across business, analytics, and engineering teams through proactive communication and collaborator engagement
• Support multiple concurrent projects and rapidly evolving priorities with strong organizational and time management skills
• Research issues independently, identify potential solutions, and advance appropriately when needed
• Learn and apply business terminology, marketing concepts, and operational processes to improve data interpretation and reporting accuracy

Requirements

• Bachelor’s Degree plus 2-4 years of related work experience OR Advanced degree with 1-2 years of related experience
• Acceptable areas of study include Business Analytics, Data Analytics, Information Systems, Marketing Analytics, Communications, similar business or quantitative fields, or equivalent practical experience
• 2-4 years working experience supporting reporting operations, business analysis, collaborator coordination, or analytics-related initiatives
• 1-2 years working experience with reporting and data visualization tools (Tableau, Power BI, Databricks dashboards, etc.)
• 1-2 years working experience using SQL and warehouse-based data environments, including basic queries, joins, data validation, and reporting support activities
• Working experience creating presentations, process documentation, instructional materials, or stakeholder-facing communications
• Working experience with Databricks or cloud-based analytics platforms
• Familiarity with AI-assisted productivity tools such as Claude, ChatGPT, or similar platforms
• Marketing analytics, broadband, telecommunications, or related industry experience

Qualifications

• Business Insight
• Communication Skills – Written & Verbal
• Multi-functional Collaboration
• Data Analysis & Validation
• Dashboard & Reporting Tools
• Documentation & Process Development
• Organizational & Project Coordination Skills
• Problem Solving & Critical Thinking
• Collaborator Management
• SQL & Data Warehouse Fundamentals

Skills

• SQL & Data Warehouse Fundamentals

Benefits

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ356398

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.