Manager - IT Applications

Responsibilities

• Effectively manages resources and serves as the primary point of accountability for ensuring team goals are achieved and customer requirements are met.
• Translates organizational goals and initiatives into tangible assignments for team members.
• Prioritizes a large volume of work requests from multiple stakeholder groups, successfully adjusts to changing customer needs, and appropriately escalates any risks to successful outcomes.
• Led complex technical and workflow root cause analysis, project implementations, and external workgroups.
• Develops and presents action plans regarding system implementation and support to appropriate stakeholders.
• Proactively monitors all systems to ensure they are properly maintained and supported and independently intervenes as appropriate to address any deficiencies.
• Objectively evaluates and provides recommendations on new opportunities identified internally or by stakeholders.
• Works with Director to establish and manage team budget.
• Practices good stewardship of HonorHealth resources.
• Contributes to the development and execution of IT department strategy, policies and procedures, and KPIs.
• Responsible for keeping up to date with industry trends through networking, self-development courses, discussion boards, and webinars.

Essential Functions

• Staff Development: Responsible for leading, coaching, and mentoring department personnel. Clearly communicates job expectations and provides valuable and actionable feedback to team members on a regular basis and during annual performance evaluations.
• Supervises the work of team members to ensure it is of high quality, efficiently executed, and compliant with established standards and guidelines. Consistently holds team members accountable to high work expectations and compliance with job description and department operating procedure requirements.
• Uses best practices and standards to interview and hire top talent analysts and provide a solid onboarding experience to ensure they are retained. Provides professional and technical training opportunities to team members that support job performance and advancement. Ensures that the team’s capabilities, skills, and certifications adequately support work requirements.

Education

• Bachelor's in Healthcare, Business, Information Systems (IS), Computer Science, or related field Required
• Master's in Healthcare, Business, Information Systems (IS), Computer Science, or related field Preferred

Experience

• 2 years of leadership or supervisory experience.
• 5 years of healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems.
• 3 years of leadership or supervisory experience.
• 8 years of healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems.