Manager - IP Implementations & Remote Deposit Services

About the role

This position is responsible for the direct oversight of the Item Processing Implementation and Remote Deposit Services team. These responsibilities include: staff development, leadership and management; item processing product implementation, project management and support (share draft and deposit related); remote deposit products (Branch/Teller, Integrated Teller, Business, ATM/ITM and Mobile capture) implementation and project management; on-going credit union technical product support; software testing, bug fixes, enhancements, system upgrades and deployments; new product launches and development; vendor relationship management; pre-sales support, collaboration and discovery; billing; data analysis and reporting; training for internal departments, Corporates and credit unions; function in the capacity of “Subject Matter Expert”; assist Marketing Department with promoting and developing marketing materials for remote deposit products as well as providing input on other item processing products.

Responsibilities

• Staff development, leadership and management
• Item processing product implementation, project management and support (share draft and deposit related)
• Remote deposit products (Branch/Teller, Integrated Teller, Business, ATM/ITM and Mobile capture) implementation and project management
• On-going credit union technical product support
• Software testing, bug fixes, enhancements, system upgrades and deployments
• New product launches and development
• Vendor relationship management
• Pre-sales support, collaboration and discovery
• Billing
• Data analysis and reporting
• Training for internal departments, Corporates and credit unions
• Function in the capacity of “Subject Matter Expert”
• Aid Marketing Department with promoting and developing marketing materials for remote deposit products as well as providing input on other item processing products

Requirements

• High School diploma or equivalent
• 5-10 years credit union or banking experience
• Excellent team leadership experience, ability to get along with others and be a team player
• High level proficiency in Microsoft Office and strong PC skills
• Project management experience
• Strong background in customer service with excellent oral and written communications skills and problem-solving abilities
• Ability to multi-task and quickly adapt to change
• Self-motivated and driven

Qualifications

• NCP certification

Skills

• Strong understanding of the financial services industry, including item processing, payment systems, and branch operations
• Excellent oral and written communication and negotiation skills
• Regular reporting to management is required

Benefits

A generous benefits package includes: Time Away (Federal Holidays, Vacation, Sick Time, and Parental Leave), Planning for the Future (401K retirement savings plan with matching and company contributions), Supporting your Health & Well-Being (Flexible health and insurance options, including Medical, Dental, and Vision Insurance choices, Long and Short-Term Disability Insurance, Life Insurance, Supplemental Life and AD&D Insurance, as well as a Flexible Spending Account), Building a Family (credit union membership, a casual work environment, paid covered parking, and an onsite fitness facility with showers), and Work-Life Integration (onsite services such as a massage therapist and personal trainer, car wash and detail service, vehicle refueling service, and food delivery service).

Pay

Catalyst Corporate's compensation structure offers market-competitive base pay. However, Catalyst's full compensation package is more than just your paycheck and is meant to support and improve your personal and professional life, including: Time Away, Planning for the Future, Supporting your Health & Well-Being, Building a Family, and Work-Life Integration.

Schedule

The position is available on a Hybrid schedule based in Plano, TX.