Manager, Interoperability

About the role

Under the direction of the Director of Interoperability, the Manager of Interoperability is responsible for managing the activities and individuals associated with interface projects as well as the success of the projects. This role works directly with partners, project administrators, and internal interoperability specialists to manage interface development from the partner’s Electronic Health Records (EHRs) to internal and external data repositories and refineries.

Responsibilities

• Lead End-to-End Data Integration Projects – Manage clinical data integration efforts from kickoff to production, collaborating with internal teams, provider partners, and EHR vendors in support of Wellvana service offerings and CMS quality reporting requirements.
• Implement Direct-to-Partner Products and Solutions – Lead the technical implementation of direct-to-partner products, ensuring smooth onboarding, data integration, and adoption of solutions that enhance provider engagement and support population health initiatives.
• Educate and Support Partner Organizations – Guide provider organizations through technical deliverables required for CMS programs (e.g., MSSP, ACO REACH), interpret EHR system capabilities, and provide clear guidance on interface setup and data submission best practices.
• Communicate Across Clinical, Technical, and Business Stakeholders – Effectively bridge the gap between technical teams and business users by clearly documenting integration steps, communicating status updates, and ensuring alignment across all stakeholders throughout the integration lifecycle.
• Ensure Data Quality and Interface Accuracy – Conduct detailed reviews of incoming data files for structure and content, support partners with QA processes, and troubleshoot interface issues to ensure high data fidelity and support performance-based contracts.
• Maintain Project Documentation and Partner Engagement – Track partner interactions via email and calls, maintain up-to-date project documentation, and contribute to business process documentation and lessons learned to inform continuous improvement.
• Drive Operational Excellence and Process Improvement – Identify areas for enhancement within integration workflows, recommend refinements to technical and operational standards, and contribute to the evolution of integration best practices in a dynamic VBC environment.
• Develop Platform Expertise and Troubleshoot Technical Issues – Become a superuser of the internal platform, leveraging both front-end and back-end tools (e.g., SQL environments) to analyze and resolve complex data and integration issues within defined SLAs.
• Drive Technical Initiatives – Collaborate on technical projects to enhance data integration, interoperability, and system functionality, including the deployment of new EHR vendor-specific integration methods and design and implementation of new data specifications.

Requirements

• Education: Bachelor’s degree in a related field and/or the equivalent combination of training, education, and experience, required
• Years of Related Experience: 6+ years of experience in the Healthcare Industry; 5+ years of data gathering/analysis; 2+ years working with assigned direct reports with evidence to meet department goals

Skills

• Strong time management and organizational skills; able to meet assigned deadlines
• Experienced with various EMR systems
• HL7/QRDA1/CCDA Knowledge: interface development and troubleshooting for partner implementation
• SQL/Big Query/Foundry Proficiency: querying, analyzing, and troubleshooting data issues
• Project Coordination: define timelines, manage deliverables, and ensure cross-functional alignment
• CRM System Management: keep documentation of partner interactions up-to-date
• Technical Documentation Knowledge: understand and translate to non-technical users
• Quality Assurance/Data Validation: assist partners to ensure data feeds have clean, accurate, and complete information
• Cross Team Collaboration: work with technical and non-technical stakeholders
• HIPAA Compliance: keep data private and secure
• Presentation Skills: lead partner kickoff calls and answering any support question
• Demonstrate Strong Professionalism and Ownership: Exhibit excellent problem-solving, communication, and time-management skills; work independently with minimal direction; proactively take initiative on new projects; and contribute to a culture of collaboration and accountability.
• SCRUM Fundamentals, Udemy SQL Certification, Udemy Data Engineering 101 Certification, and/or Azure Fundamental Certified preferred
• Compliance & Industry Knowledge: Knowledge of HIPAA regulations and adherence to compliance standards; General or strong interest in population health and healthcare IT; Desire to continue to adapt and grow, personally and professionally.